Customer Service Coordinator
5 days ago
Job Summary
">D.R. Horton, Inc., a leading American homebuilder and Fortune 500 company, is seeking an experienced Customer Service Assistant to join our Warranty Department. As a key member of our team, you will act as the primary point of contact for homeowners, ensuring timely resolution of customer service issues.
">About Us
">We are a dynamic organization committed to building exceptional homes and delivering outstanding customer experiences. With over 40 years of industry expertise, we have established ourselves as a leader in the construction and sale of quality homes.
">Key Responsibilities
">Your responsibilities will include:
">- ">
- Providing top-notch customer service to homeowners through various communication channels.">
- Serving as a liaison between customers, field personnel, and internal teams to resolve warranty-related issues efficiently.">
- Maintaining accurate records of customer interactions, work orders, and correspondence.">
- Coordinating with field representatives to ensure timely completion of warranty repairs and services.">
- Conducting thorough investigations into customer complaints and escalating issues when necessary.">
- Maintaining confidentiality and adhering to company policies and procedures at all times.">
Requirements
">To succeed in this role, you must possess:
">- ">
- A high school diploma or equivalent.">
- One to two years of relevant experience in customer service, preferably in the construction or real estate industry.">
- Excellent communication, problem-solving, and interpersonal skills.">
- Proficiency in Microsoft Office and email management systems.">
- A strong attention to detail and ability to multitask effectively.">
- Ability to maintain a professional demeanor under pressure and adapt to changing priorities.">
Benefits
">We offer a comprehensive benefits package, including medical, vision, and dental insurance, 401(k) matching, employee stock purchase plan, flex spending accounts, life insurance, and paid time off. Our commitment to our employees' well-being and growth sets us apart as a premier employer in the industry.
">Estimated Salary: $45,000 - $60,000 per year
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