Customer Service Coordinator

5 days ago


Atlanta, Georgia, United States D.R. Horton, Inc. Full time

Job Summary

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D.R. Horton, Inc., a leading American homebuilder and Fortune 500 company, is seeking an experienced Customer Service Assistant to join our Warranty Department. As a key member of our team, you will act as the primary point of contact for homeowners, ensuring timely resolution of customer service issues.

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About Us

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We are a dynamic organization committed to building exceptional homes and delivering outstanding customer experiences. With over 40 years of industry expertise, we have established ourselves as a leader in the construction and sale of quality homes.

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Key Responsibilities

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Your responsibilities will include:

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  • Providing top-notch customer service to homeowners through various communication channels.">
  • Serving as a liaison between customers, field personnel, and internal teams to resolve warranty-related issues efficiently.">
  • Maintaining accurate records of customer interactions, work orders, and correspondence.">
  • Coordinating with field representatives to ensure timely completion of warranty repairs and services.">
  • Conducting thorough investigations into customer complaints and escalating issues when necessary.">
  • Maintaining confidentiality and adhering to company policies and procedures at all times.">
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Requirements

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To succeed in this role, you must possess:

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  • A high school diploma or equivalent.">
  • One to two years of relevant experience in customer service, preferably in the construction or real estate industry.">
  • Excellent communication, problem-solving, and interpersonal skills.">
  • Proficiency in Microsoft Office and email management systems.">
  • A strong attention to detail and ability to multitask effectively.">
  • Ability to maintain a professional demeanor under pressure and adapt to changing priorities.">
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Benefits

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We offer a comprehensive benefits package, including medical, vision, and dental insurance, 401(k) matching, employee stock purchase plan, flex spending accounts, life insurance, and paid time off. Our commitment to our employees' well-being and growth sets us apart as a premier employer in the industry.

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Estimated Salary: $45,000 - $60,000 per year



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