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Customer Service Representative

1 month ago

Brockton, Massachusetts, United States Savers | Value Village Full time
About Us

Savers | Value Village is a leading thrift operator with a mission to champion reuse and inspire a future where secondhand is second nature.

Our Impact

We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services.

Our Brands

We operate under several brands, including Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

Job Summary

We are seeking a Customer Service Associate to create an awesome experience for our Customers, Donors and other Team Members. As a Customer Service Associate, you will be the face of our brand, providing exceptional customer service and ensuring a positive shopping experience for our customers.

Responsibilities
  • Provide exceptional customer service and respond to customer inquiries in a timely and professional manner.
  • Process customer transactions accurately and efficiently.
  • Maintain a clean and organized store environment, including the sales floor, stockroom, and customer service area.
  • Work collaboratively with other team members to achieve sales goals and provide excellent customer service.
  • Participate in visual merchandising and store displays to create an engaging shopping experience.
What We Offer

We offer a comprehensive benefits package, including bundled health plans, company-paid life insurance, and programs to support your physical and mental well-being. We also offer opportunities for career growth and development, as well as a range of mental health services to support your overall well-being.

Savers is an E-Verify employer.