Client Relations Specialist
2 weeks ago
Position Overview:
This role is pivotal in ensuring top-notch service delivery to our clientele. The ideal candidate will engage with customers, addressing inquiries and providing essential support to our sales team.
Key Responsibilities:
- Manage all communication channels including phone calls, emails, and faxes for non-key account clients.
- Maintain an organized information email box, ensuring timely responses.
- Provide updates on customer orders, inventory status, and other administrative details as requested.
- Process non-key customer orders daily, ensuring accuracy in date structures and lead times.
- Send order confirmations promptly, within a 24-hour timeframe.
- Facilitate quick order conversions to items in stock for efficient shipping.
- Utilize product knowledge to address customer inquiries regarding delivery scopes, ordering processes, and pricing.
Additional Duties:
- Oversee customer portals and manage communications through these platforms.
- Identify potential new clients and coordinate with team members for their onboarding.
- Collaborate with internal teams to resolve issues and escalate concerns as necessary.
- Assist in year-end closing and cycle counts.
- Provide accurate vendor information as per customer requests.
- Ensure proper maintenance of customer records to reflect accurate data.
- Manage e-filing of documents and maintain compliance with office policies regarding customer purchase orders.
- Prepare reports as required and undertake any additional customer support functions as assigned.
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