Client Relations Specialist

2 weeks ago


Marlton, New Jersey, United States Complete Staffing Full time
Customer Service Role

Position Overview:
This role is pivotal in ensuring top-notch service delivery to our clientele. The ideal candidate will engage with customers, addressing inquiries and providing essential support to our sales team.

Key Responsibilities:
  • Manage all communication channels including phone calls, emails, and faxes for non-key account clients.
  • Maintain an organized information email box, ensuring timely responses.
  • Provide updates on customer orders, inventory status, and other administrative details as requested.
  • Process non-key customer orders daily, ensuring accuracy in date structures and lead times.
  • Send order confirmations promptly, within a 24-hour timeframe.
  • Facilitate quick order conversions to items in stock for efficient shipping.
  • Utilize product knowledge to address customer inquiries regarding delivery scopes, ordering processes, and pricing.

Additional Duties:
  • Oversee customer portals and manage communications through these platforms.
  • Identify potential new clients and coordinate with team members for their onboarding.
  • Collaborate with internal teams to resolve issues and escalate concerns as necessary.
  • Assist in year-end closing and cycle counts.
  • Provide accurate vendor information as per customer requests.
  • Ensure proper maintenance of customer records to reflect accurate data.
  • Manage e-filing of documents and maintain compliance with office policies regarding customer purchase orders.
  • Prepare reports as required and undertake any additional customer support functions as assigned.


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