Client Support Specialist

2 weeks ago


Marlton, New Jersey, United States bet365 Full time

Position Overview

As a Client Support Specialist, you will engage directly with our clientele, delivering assistance and solutions in a dynamic and high-energy setting.

Our vibrant contact center is committed to fostering career advancement and personal development through a culture that prioritizes internal promotions. We firmly believe that the growth of our staff is essential to achieving success.

While prior knowledge of sports and betting is not mandatory, our extensive training program will equip you with the skills necessary to excel in your role.

This is a full-time, in-office position located in a professional environment.

Given the busy nature of our operations, we seek individuals who can maintain a flexible work schedule, including evenings, weekends, and holidays.

The initial hourly wage is competitive, with opportunities for increases following the successful completion of training.

Benefits Offered

  • Comprehensive healthcare coverage, including medical, dental, and vision.
  • Retirement savings plan.
  • Generous paid time off policy, with additional days awarded based on tenure.
  • Special paid leave for personal milestones.
  • Paid sick leave.
  • Life insurance coverage.
  • Short-term and long-term disability benefits.
  • Performance-based bonus opportunities.
  • Employee support programs.
  • Acknowledgments for significant life events and long service.

Desired Qualifications

  • Proficient in both independent and collaborative work environments.
  • Exceptional verbal and written communication abilities.
  • Strong listening skills.
  • Dedication to providing outstanding customer service.
  • Enthusiasm for continuous learning and knowledge enhancement.
  • Meticulous attention to detail.
  • Capability to manage multiple tasks in a fast-paced atmosphere.
  • Creative and effective problem-solving skills.
  • Proficient typing, literacy, and numeracy skills.
  • Eligibility to obtain necessary licensing in relevant jurisdictions.

Key Responsibilities

  • Facilitating a positive experience for our customers.
  • Investigating customer inquiries using internal resources, collaborating with various departments, and escalating issues as needed.
  • Communicating efficiently with customers through various channels, including live chat, phone, and email.
  • Addressing customer requests and concerns promptly and courteously, ensuring resolutions are provided.
  • Conducting internal tasks to enhance the customer's perception of our services.
  • Demonstrating a thorough understanding of policies, procedures, and licensing obligations.
  • Encouraging responsible gaming practices.

By submitting your application, you consent to the processing of your personal data in accordance with our Recruitment Privacy Policy.



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