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Client Relationship Specialist
2 months ago
Client Relationship / Sales Support Specialist
Harriett Financial Group is seeking a committed professional to become part of their vibrant financial advisory team.
The primary role of the Client Relationship Specialist is to guarantee prompt and professional service delivery to clients, alongside effective issue resolution. This position entails providing administrative assistance to financial advisors, necessitating exceptional customer service, problem-solving, organizational, and meticulous attention to detail.
Key Responsibilities:
- Serve as the primary contact for client service inquiries
- Coordinate and confirm client meetings
- Manage client documentation and compliance submissions
- Record client interactions utilizing Redtail CRM
- Stay updated on industry standards and organizational policies
- Participate in team meetings and professional development events
- Support special projects as needed
Essential Skills:
- Ability to cultivate strong client relationships
- Outstanding communication abilities
- Capability to work independently
- Strong analytical and problem-solving skills
- Proactive in anticipating client and advisor requirements
- Efficient time management skills under pressure
- Research proficiency for client inquiries
Technical Skills:
Proficient in Redtail (CRM), Albridge, Broadridge, investment and insurance company platforms, MS Outlook, Excel, and Word.
Qualifications:
- Preferred securities registration with at least 2 years in sales support
- Background in investment/brokerage operations
- Experience in customer service
- Familiarity with mutual funds and retirement plans
- Experience with financial planning software is a plus
- Series 6 or 7 and 63 registration required, or must be obtained within 6 months of employment