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Customer Service Liaison

2 months ago

Alpharetta, Georgia, United States Floria Izadi - State Farm Agent Full time
Job Overview

At Floria Izadi - State Farm Agent, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Representative. This role is ideal for someone who is passionate about delivering exceptional client experiences and is committed to helping people achieve their goals.

Key Responsibilities
  • Customer Inquiry Management: Respond to and resolve customer inquiries in a timely and professional manner, ensuring that all issues are addressed to the customer's satisfaction.
  • Client Record Management: Maintain accurate and up-to-date client records, including contact information and policy details.
  • Customer Retention Strategies: Collaborate with the team to develop and implement customer retention strategies, including regular communication and proactive issue resolution.
  • Interdepartmental Collaboration: Work closely with other departments to ensure seamless communication and coordination, resulting in exceptional customer satisfaction.
Requirements
  • Strong Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Problem-Solving Ability: Demonstrate strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Customer Service Experience: Possess experience in customer service, preferably in the insurance industry.
  • Stress Management: Demonstrate the ability to handle high-stress situations calmly and professionally.