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Client Support Specialist
2 months ago
Customer Support Representative - Renaissance Windows and Doors
OBJECTIVE
The primary goal of this role is to deliver exceptional customer support services to both clients and internal teams by ensuring timely and precise reporting on work orders and providing updates on customer account activities. This position is ideal for a detail-oriented individual with a robust work ethic.
ESSENTIAL QUALIFICATIONS
- Proficient computer skills are required.
- Capability to interact effectively with management, sales, and operational teams.
- Ability to warmly greet and communicate with customers.
- Strong organizational skills and meticulous attention to detail are essential.
- Self-motivated with the capacity to work independently.
SKILLS AND KNOWLEDGE
- Competent in Microsoft Word, Excel, and PowerPoint.
- Effective communication skills at all organizational levels, both internally and externally.
- Ability to manage multiple tasks and ensure completion of assignments.
Key Responsibilities
· Gather data from Operations and Sales to prepare accurate RFQs and quotes promptly.
· Contact customers as necessary for approvals on quotes, parts, and freight charges.
· Create, scan, and maintain all sales orders.
· Respond to customer inquiries regarding order status, pricing proposals, account balances, and general information.
· Provide daily reports on customer interactions to the management team.
· Additional responsibilities may include assisting with shipping and receiving documentation and managing accounts receivable collections.
Additional tasks may include:
· Collaborate with management to address any transportation issues or concerns.
· Complete necessary documentation for shipping materials.
· Verify shipped and received items against customer orders and company purchase orders.
· Execute tasks in compliance with quality and regulatory standards while adhering to security and safety protocols.
· Perform other administrative duties as needed, such as handling incoming phone calls.
Employees at Renaissance Windows and Doors are eligible for various benefits, including medical, life, dental, and vision insurance, paid holidays, vacation time, and a 401K plan.
