Associate Director of Student and Academic Affairs

9 hours ago


Aragüés del Puerto, Huesca, United States George Mason University Full time
About the Role

The Associate Director of Student and Academic Affairs is a key position within the College of Education and Human Development at George Mason University. This role plays a vital part in ensuring the academic success and retention of students. The successful candidate will serve as the primary resource and expert on university and college policies and procedures, providing guidance and support to students, faculty, and staff.

Key Responsibilities
  • Lead and execute activities to ensure student academic success and retention
  • Advise and consult students, faculty, and staff on university and college policies and procedures
  • Liaise with university partners to enhance systems of support and resolve student issues
  • Assist the Assistant Dean for Student Success with managing complex student cases
  • Represent the College on relevant university committees
  • Assume responsibility for management of daily operations of the CEHD Student Success Team in the absence of the Assistant Dean
Requirements
  • Bachelor's degree in a related field or equivalent combination of education and experience
  • Experience working independently and collaboratively in a fast-paced team environment
  • Proficiency in multi-tasking and prioritization of individual and collaborative projects
  • Experience delivering effective, timely, responsive, and accurate communications to multiple stakeholders
  • Maintaining confidentiality of sensitive records and personal information
  • Demonstrated knowledge of academic advising, student support, and student development theories and principles
  • Understanding of effective strategies and best practices for student retention and persistence, along with student well-being and belonging
  • Broad knowledge of current trends and issues within higher education
  • Familiarity with FERPA guidelines and best practices regarding student confidentiality
  • Demonstrated verbal, interpersonal, and written communication skills
  • Strong attention to detail
  • Ability to work independently and collaboratively to analyze and resolve complex student circumstances and provide holistic support for diverse student populations
Preferred Qualifications
  • Master's degree in a related field
  • Prior experience working in a student/academic affairs office or an educational setting (K-12, higher education), providing direct student support services
  • Background in mental health/counseling or other related student support area
  • Prior background working with students experiencing academic, personal, or professional challenges or barriers to success or degree completion
  • Experience with analyzing and resolving complex student cases with an eye towards enhancing student well-being, belonging, and success
  • Experience conducting outreach, triaging student concerns, making appropriate referrals, and following up and tracking students of concern, escalating high-level cases appropriately
  • Knowledge of Banner, DegreeWorks/Stellic, Navigate/Salesforce, Blackboard/Canvas, MicroStrategy, and other university or student information systems
  • Knowledge of Commonwealth, University, and CEHD policies and procedures
  • Ability to liaise effectively on behalf of SAA and serve as a strong advocate for students with campus partners and support services throughout the institution
  • Familiarity with academic programs offered by the College of Education and Human Development
  • Commitment to improving CEHD and university systems and policies in support of student persistence, retention, well-being, and success


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