Customer Service Representative
4 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Suna Solutions. As a key member of our customer service team, you will be responsible for providing exceptional phone support to our customers, resolving issues, and ensuring a positive experience.
Key Responsibilities:
- Provide phone support to customers, responding to their inquiries and resolving issues in a timely and professional manner.
- Answer phone calls, register units, and provide warranty details to customers.
- Create confirmation documentation for registered units and explain warranty information to customers.
- Research SAP to determine customer eligibility for labor payments and explain denials to customers in a calm and professional manner.
- Check voicemails twice daily and return calls as needed.
- Gather and enter warranty card data into CIC daily.
Requirements:
- 2-3 years of experience in customer service, preferably in a call center environment.
- Excellent written and verbal communication skills.
- Typing skills of 45 WPM and strong 10-key abilities.
- Strong prioritization and time management skills.
- Ability to work independently with minimal oversight.
What We Offer:
Suna Solutions provides a competitive pay rate of $19-$20/hr on W2 and a temporary position with a full-time schedule of 8am-5pm, Monday-Friday. We offer a dynamic and fast-paced work environment with opportunities for growth and development.
Equal Employment Opportunity Statement:
Suna Solutions is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.
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