Framing Team Lead

5 days ago


SaintBauzilledePutois, Occitanie, United States Michaels Full time
About the Role

We are seeking a highly skilled and experienced Framing Team Lead to join our team at Michaels. As a Framing Team Lead, you will be responsible for leading a team of framers who focus on building customer relationships while creating a framing solution for their art. You will drive custom framing sales, assist customers in creating a memorable framing solution for their art, and manage the framing team to achieve their role KPIs.

Key Responsibilities
  • Lead and Coach the Framing Team: Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
  • Develop and Coach Selling Behaviors: Develop and coach the team selling behaviors to drive custom framing sales.
  • Deliver High-Quality Custom Framing Solutions: Lead the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager.
  • Achieve KPIs and Manage the Framing Team: Achieve your KPIs and manage the framing team to achieve their role KPIs.
  • Review Sales and Production Workload: Review sales and production workload and build plans and sales floor time for networking.
  • Manage Inventory and Shrink: Manage and execute the inventory management processes as assigned and manage and execute shrink and safety programs.
  • Serve as Manager on Duty (MOD): Serve as Manager on Duty (MOD) and assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development.
  • Partner with MODs: Partner with MODs daily on the expectations of framing and other framers.
  • Interact with Customers and Team Members: Interact with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others.
  • Participate in Truck Unload and Stocking: Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
  • Follow SOPs and Company Programs: Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment.
  • Acknowledge Customers and Provide Solutions: Acknowledge customers, help locate product and provide solutions.
  • Assist with Omni Channel Processes: Assist with Omni channel processes.
Requirements
  • Basic Computer Skills: Basic computer skills are required.
  • Previous Custom Framing Experience: Previous custom framing experience is preferred.
  • Retail Management Experience: Retail management experience is preferred.
  • Experience Leading a Sales Team: Experience leading a sales team is preferred.
Work Environment
  • Public Retail Store Setting: Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press.
  • Nights, Weekends, and Early Mornings: Work hours include nights, weekends and early mornings.


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