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Customer Service Team Lead

2 months ago

SaintBauzilledePutois, Occitanie, United States Piedmont Airlines Full time
Job Summary

Piedmont Airlines is seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a key member of our operations team, you will be responsible for managing the day-to-day activities of our customer service department, ensuring that our high standards of service are consistently met.

Key Responsibilities
  • Leadership and Coaching: Provide guidance and support to team members to ensure they have the skills and knowledge needed to deliver exceptional customer service.
  • Operational Management: Oversee the operational activities of the department, including managing schedules, resources, and workflows to ensure efficient and effective service delivery.
  • Performance Management: Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Communication and Collaboration: Foster strong relationships with internal stakeholders, including management, colleagues, and customers, to ensure seamless communication and collaboration.
  • Problem-Solving and Decision-Making: Analyze complex problems and make informed decisions to resolve issues and improve processes.
Requirements
  • Education: Bachelor's degree in a related field, such as business, aviation, or a related field.
  • Experience: Minimum 2 years of experience in a customer service or operations management role, preferably in the aviation industry.
  • Skills: Excellent communication and leadership skills, with the ability to motivate and inspire team members. Strong analytical and problem-solving skills, with the ability to make informed decisions. Proficient in Microsoft Office Suite and other relevant software applications.
Preferred Qualifications
  • Previous Aviation Experience: Previous experience working in the aviation industry, preferably in a customer service or operations management role.
  • Leadership Experience: Experience leading teams or managing projects, with a proven track record of success.
  • Industry Knowledge: Familiarity with industry standards, regulations, and best practices, particularly in the aviation industry.
Work Environment

Piedmont Airlines is a dynamic and fast-paced environment, with a strong focus on customer service and operational excellence. As a Customer Service Supervisor, you will be working in a team-based environment, with a focus on collaboration and communication. You will be required to work a variety of shifts, including evenings, weekends, and holidays, as needed.

Physical Requirements
  • Physical Demands: Frequent standing, walking, and lifting, with occasional bending and stooping. Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.