Commercial Vehicle Team Manager

2 weeks ago


SaintBauzilledePutois, Occitanie, United States FCCI Mutual Insurance Holding Company Full time
Position Overview: We are in search of a Commercial Vehicle Team Supervisor or Manager to lead our dedicated team of adjusters. This role is pivotal in ensuring the prompt and effective management of assigned claims within the commercial vehicle sector.

Key Responsibilities:
  • Oversee daily operations of the team, ensuring claims are processed efficiently and in compliance with state regulations and company protocols.
  • Monitor team workloads, quality of work, and adherence to deadlines, identifying potential workflow challenges and implementing solutions to enhance efficiency.
  • Guarantee thorough and timely investigations, accurate claims payments, and appropriate reserves, along with a clear resolution strategy to expedite claim closures.
  • Maintain regular communication with claims leadership regarding account issues, procedural changes, and overall performance results.
  • Conduct quality assurance reviews of claims files, analyze outcomes, and provide constructive feedback to team members, developing improvement plans as necessary.
  • Address and resolve inquiries and complaints from claimants, policyholders, and agents, ensuring that any complaints filed with the Department of Insurance are handled satisfactorily.

Work Environment: This role is based in our corporate office or branch office, with a hybrid work schedule available following initial onboarding (3 days in-office and 2 days remote).

Compensation and Benefits: FCCI offers competitive salaries along with a comprehensive benefits package. We value the contributions of a diverse workforce and are committed to fairness and equity in our employment practices.

We encourage candidates from all backgrounds to consider joining our team.

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