Commercial Vehicle Team Manager
2 weeks ago
Key Responsibilities:
- Oversee daily operations of the team, ensuring claims are processed efficiently and in compliance with state regulations and company protocols.
- Monitor team workloads, quality of work, and adherence to deadlines, identifying potential workflow challenges and implementing solutions to enhance efficiency.
- Guarantee thorough and timely investigations, accurate claims payments, and appropriate reserves, along with a clear resolution strategy to expedite claim closures.
- Maintain regular communication with claims leadership regarding account issues, procedural changes, and overall performance results.
- Conduct quality assurance reviews of claims files, analyze outcomes, and provide constructive feedback to team members, developing improvement plans as necessary.
- Address and resolve inquiries and complaints from claimants, policyholders, and agents, ensuring that any complaints filed with the Department of Insurance are handled satisfactorily.
Work Environment: This role is based in our corporate office or branch office, with a hybrid work schedule available following initial onboarding (3 days in-office and 2 days remote).
Compensation and Benefits: FCCI offers competitive salaries along with a comprehensive benefits package. We value the contributions of a diverse workforce and are committed to fairness and equity in our employment practices.
We encourage candidates from all backgrounds to consider joining our team.
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