Senior IT Support Specialist

3 weeks ago


Kansas City, Missouri, United States Infinite Computer Solutions Full time
Job Description

At Infinite Computer Solutions, we are seeking a highly skilled Senior Application Support Analyst to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of our applications.

Key Responsibilities:

  • Investigate and resolve complex technical issues related to our applications and infrastructure.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain technical documentation and knowledge base articles.
  • Provide exceptional customer service and support to our clients.
  • Stay up-to-date with the latest technologies and trends in the industry.

Requirements:

  • 6+ years of experience in production support, performance testing, and/or related technical environments.
  • 4+ years of experience working in Linux and Windows environments.
  • Strong knowledge of monitoring tools, including Dynatrace, Splunk, and Foglight.
  • Experience with cloud infrastructure, including AWS and Azure.
  • Excellent communication and problem-solving skills.

Preferred Skills:

  • Experience with Java and web technologies.
  • Knowledge of ITIL best practices in IT service management.
  • Ability to analyze complex technical issues and develop effective solutions.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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