Senior IT Support Specialist
4 weeks ago
At Infinite Computer Solutions, we are seeking a highly skilled Senior Application Support Analyst to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients.
Key Responsibilities:
- Investigate and resolve complex technical issues related to our applications and infrastructure.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Develop and maintain technical documentation and knowledge base articles.
- Provide exceptional customer service and support to our clients.
- Stay up-to-date with the latest technologies and trends in the industry.
Requirements:
- 6+ years of experience in production support, performance testing, and/or related technical environments.
- 4+ years of experience working in Linux and Windows environments.
- Excellent communication and problem-solving skills.
- Experience with monitoring tools such as Dynatrace, Splunk, and Foglight.
- Working knowledge of Jira, Confluence, and ServiceNow.
- Cloud infrastructure experience in AWS or Azure.
- Proficiency in Java and web technologies.
- Ability to analyze complex technical issues and develop effective solutions.
Preferred Skills:
- Experience with Python or Ansible for automation.
- Knowledge of ITIL best practices in IT service management.
- Ability to think critically and correlate current conditions with historical trends and issues.
What We Offer:
At Infinite Computer Solutions, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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