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Customer Service Representative
2 months ago
Job Summary
The John Stewart Company is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to our residents, visitors, and staff.
Key Responsibilities
- Monitor traffic in and out of the building, ensuring a safe and secure environment for all.
- Communicate effectively with tenants, visitors, and staff, responding to inquiries and resolving issues in a professional and courteous manner.
- Write end-of-shift reports and incident reports, documenting any unusual building activity or incidents.
- Enforce project policies and procedures, ensuring compliance with fair housing regulations.
- Maintain the reception area, ensuring it is clean and organized at all times.
- Assist with office responsibilities, including completing work orders, comment cards, and visitor violation forms.
- Distribute resident mail on a daily basis.
- Fill in as requested when other desk clerks are absent.
- Participate in annual tuberculosis testing and follow Exposure Control Protocol for blood-borne pathogens.
Requirements
- Experience working with people of various cultural backgrounds, especially those with special needs.
- Knowledge of federal, state, and local laws and fair housing guidelines.
- Ability to read, understand, and communicate fluently in English.
- Good sense of awareness, urgency, and follow procedures to solve problems.
Benefits
- Medical, dental, and vision care; preventative medical care paid at 100%.
- Vacation leave of up to ten days per year in the first year.
- Up to 72 hours of sick time per year.
- Flexible Spending Accounts for Health Care and Dependent Care.
- Company-paid Life AD&D Long Term Disability.
- Free, confidential counseling through our Employee Assistance Program.
- Commuter benefit program.
- Discounts for AT&T and ClassPass.
- $50 annual Wellness Reimbursement.
- Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).
Equal Opportunity Employer
The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws.
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