Restaurant Operations Manager
5 days ago
Job Title: Restaurant Operations Manager
Job Summary:
We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Wingstop. As a key member of our management team, you will be responsible for supporting the General Manager in the day-to-day operations of the restaurant, and for directing the daily operations of the restaurant in the General Manager's absence.
Key Responsibilities:
- People Management:
- Assist the General Manager in staffing the restaurant timely and efficiently with carefully selected team members.
- Ensure the restaurant environment is safe at all times for both team members and guests.
- Convey the Wingstop culture to fellow crew members and be a creative team player who is passionate about hard work, having fun, and demonstrating sincere dedication to the success of the brand.
- Work well with others and support the Wingstop Team.
- Listen well to team members and provide feedback.
- Be willing to assist all other positions when necessary.
- Guest Experience:
- Have an outgoing and positive attitude in dealing with guests.
- Greet all guests in a timely manner.
- Ensure that each guest has a positive, long-lasting impression of the Wingstop experience.
- Handle all orders and inquiries in a friendly and professional manner.
- Ensure that we provide a quality product to all guests with quick and friendly service.
- Immediately notify the General Manager of all guest issues or complaints.
- Resolve low-level guest issues with efficiency and a positive attitude.
- Financial Management:
- Control cash, property, product, and equipment.
- Build sales, control labor, and food costs.
- Operations Management:
- Maintain operational standards and requirements in the restaurant.
- Identify and communicate maintenance problems to the Facilities Department.
- Maintain all facilities to Wingstop's company standards.
- Ensure communication is passed across the organization from the General Manager and District Manager to every team member in the restaurant.
- Use Company-provided tools to coach, mentor, and develop team members to ensure a high-performing restaurant team.
- Leverage the support of the Restaurant Support Center.
- Ensure all risk management issues are in compliance with company standards.
Requirements:
- Previous experience in a restaurant role is preferred.
- Open availability is preferred.
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