Restaurant Operations Manager

5 days ago


Raleigh, North Carolina, United States Wingstop Full time
Job Description

Job Title: Restaurant Operations Manager

Job Summary:

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Wingstop. As a key member of our management team, you will be responsible for supporting the General Manager in the day-to-day operations of the restaurant, and for directing the daily operations of the restaurant in the General Manager's absence.

Key Responsibilities:

  • People Management:
    • Assist the General Manager in staffing the restaurant timely and efficiently with carefully selected team members.
    • Ensure the restaurant environment is safe at all times for both team members and guests.
    • Convey the Wingstop culture to fellow crew members and be a creative team player who is passionate about hard work, having fun, and demonstrating sincere dedication to the success of the brand.
    • Work well with others and support the Wingstop Team.
    • Listen well to team members and provide feedback.
    • Be willing to assist all other positions when necessary.
  • Guest Experience:
    • Have an outgoing and positive attitude in dealing with guests.
    • Greet all guests in a timely manner.
    • Ensure that each guest has a positive, long-lasting impression of the Wingstop experience.
    • Handle all orders and inquiries in a friendly and professional manner.
    • Ensure that we provide a quality product to all guests with quick and friendly service.
    • Immediately notify the General Manager of all guest issues or complaints.
    • Resolve low-level guest issues with efficiency and a positive attitude.
  • Financial Management:
    • Control cash, property, product, and equipment.
    • Build sales, control labor, and food costs.
  • Operations Management:
    • Maintain operational standards and requirements in the restaurant.
    • Identify and communicate maintenance problems to the Facilities Department.
    • Maintain all facilities to Wingstop's company standards.
    • Ensure communication is passed across the organization from the General Manager and District Manager to every team member in the restaurant.
    • Use Company-provided tools to coach, mentor, and develop team members to ensure a high-performing restaurant team.
    • Leverage the support of the Restaurant Support Center.
    • Ensure all risk management issues are in compliance with company standards.

Requirements:

  • Previous experience in a restaurant role is preferred.
  • Open availability is preferred.


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