Collision Repair Estimator

1 week ago

Fort Myers, Florida, United States The Boyd Group Full time

Job Summary:

The Collision Repair Estimator is a key member of our team, responsible for providing exceptional customer service while creating accurate estimates and coordinating repair needs for customers. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Ensure every customer interaction is documented, updated efficiently, and accurately with pertinent details.
  • Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
  • Ensure compliance with all insurance client requirements, processes, and metrics.
  • Communicate all customer requests and needs to appropriate team members.
  • Participate in daily production walks with the Management Team, as required.
  • Support all team members when required.
  • Attend training, information sessions, and workshops recommended by Store Manager.
  • Maintain the store's KPIs by maximizing role performance.
  • Uphold the company's Core Values: Honesty, Integrity, and Respect.

Requirements:

  • Knowledge of Repairs and OE Guidelines.
  • High School Diploma or equivalent.
  • Awareness of where to look for answers.
  • Basic Computer Skills.
  • Compliance for DRP's.
  • Minimum of 1-year experience.
  • Must be willing to complete I-CAR Training.
  • Valid Driver's License.

Benefits:

  • Competitive Pay Plans.
  • Medical, Prescription Drug, Dental, and Vision Insurance.
  • 401(k) Retirement Plan with company match.
  • Employer Paid Short-Term Disability and Life Insurance.
  • Paid Vacation and Holidays.
  • Continuing Education Opportunities.

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