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Vehicle Repair Support Representative

2 months ago

Fort Myers, Florida, United States AutoNation Full time

About AutoNation
AutoNation stands as one of the premier automotive retailers across the United States, delivering innovative solutions, outstanding services, and comprehensive offerings that empower our clients to make informed choices tailored to their needs. Our extensive network of dealerships, backed by a reputable brand, provides a diverse selection of new and pre-owned vehicles, financing options, parts, and expert maintenance and repair services. Our commitment to community welfare is evident through our DRV PNK initiative, which has successfully raised over $40 million for cancer-related causes, underscoring our dedication to positively impacting the lives of our Associates, Customers, and the communities we serve.

Role Overview
The Collision Service Advisor is responsible for managing collision service inquiries within AutoNation Dealerships that do not have a dedicated collision repair facility. This role involves drafting courtesy estimates, coordinating repair requirements for dealership personnel, and keeping customers and staff informed about the repair status of vehicles.

Key Responsibilities

  • Prepare professional estimates for lightly damaged vehicles.
  • Proactively engage customers to secure sales on all estimates.
  • Understand fundamental aspects of insurance programs, including DRP and non-DRP.
  • Gather all necessary signatures, work authorizations, and powers of attorney.
  • Communicate effectively with customers regarding the vehicle repair process, adhering to AutoNation's Customer Repair 10 Step Process.
  • Review final bills, supplements, and vehicles before contacting customers for delivery.
  • Inspect completed vehicles to ensure quality and thoroughness.
  • Maintain a clean and organized work environment.
  • Safeguard customers' vehicles throughout the repair process.
  • Collaborate with colleagues during daily planning and release meetings.
  • Monitor production schedules for vehicles and communicate targets with customers and team members.
  • Exhibit professionalism when interacting with customers, insurance representatives, vendors, and colleagues.
  • Engage in ongoing industry education to stay updated on repair requirements and product knowledge.
  • Manage the collection of Accounts Receivable for all insurance and wholesale accounts.

Qualifications

  • High School diploma or equivalent.
  • Ability to read and comprehend instructions.
  • Basic understanding of vehicle repair practices.
  • Valid in-state driver's license.
  • Ability to interpret work scope from vehicle estimates or work orders.
  • Capability to operate an automobile.

Benefits and Perks

  • Competitive salary and 401k matching.
  • Work-life balance supported by comprehensive insurance plans (health, dental, vision) and maternity benefits.
  • Exclusive RX Pet program offering discounts on medications.
  • Employee purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
  • Access to exceptional deals and discounts through YouDecide, a platform featuring offers from top providers and retailers.
  • Participate in our DRVPNK mission to raise and donate millions for cancer research and treatment, collaborating with cancer charities nationwide.

At AutoNation, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to consider joining our team and contributing to our innovative work in the automotive industry. We value creativity, teamwork, and a commitment to making a meaningful difference in the world.