Infrastructure Operations Specialist

2 weeks ago


New York, New York, United States Stealth Recruiting Services Full time
Position Overview
Stealth Recruiting Services is in search of an Infrastructure Operations Specialist.

This role requires an initial on-site commitment, transitioning to a hybrid model after a designated period.
We offer a comprehensive benefits package including health insurance, retirement plans with employer contributions, and generous vacation time after one year of service.

The successful candidate will be responsible for the maintenance, operation, and oversight of corporate infrastructure, with a strong focus on customer satisfaction. This role is essential in coordinating and managing operations, vendor relationships, crisis situations, and providing VIP support.

Your responsibilities will include managing and technically supporting corporate platforms, systems, and networks, collaborating closely with clients and management to deliver an outstanding customer experience.

Moreover, you will play a key role in enhancing service delivery, monitoring performance metrics, identifying potential challenges, proposing effective solutions, and overseeing projects to achieve optimal business results.


Key Responsibilities:
- Serve as the primary point of accountability, working in close partnership with key clients and management.
- Ensure high availability and resilience of platform services, facilitating swift and effective incident resolution during regular operations.
- Monitor service performance against established SLAs and SLOs, ensuring consistent achievement of targets while identifying opportunities for enhancement.
- Recognize, escalate, and monitor potential service risks.
- Develop and maintain Standard Operating Procedures and comprehensive documentation.
- Coordinate and lead timely investigations and resolutions of service incidents, employing root cause analysis (RCA) methodologies.

Qualifications:

Essential Experience:
- A Bachelor's degree in a technology-related field.

- Several years of experience in IT within a dynamic environment, particularly in IT service management, IT operations, or technical support.

- Proven experience working within multidisciplinary teams and engaging with multiple stakeholders, alongside a background in process and procedure development and implementation.

- Familiarity with key ITSM principles, processes, and procedures, including SLA management, change management, capacity management, and incident management.

- ITIL certification is preferred, along with a solid understanding of concepts related to Cloud hosting technologies, Infrastructure (System/Network/Security/DB), and DevOps.


Why Consider This Opportunity?

Join a rapidly growing global organization that is dedicated to technology advancement and career development.


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