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Infrastructure Systems Specialist

2 months ago

New York, New York, United States Duolingo Full time

At Duolingo, our vision is to create the most effective educational tools globally and ensure they are accessible to everyone. We are on a journey to expand our impact, and we need your expertise.

As the leading language learning application, Duolingo is not just about language; we are also pioneering English proficiency assessments through the Duolingo English Test and are continuously integrating new subjects into our platform, allowing users to enhance their skills in areas like Mathematics and Music.

We are dedicated to empowering our users, making informed decisions, and innovating solutions to intricate challenges. We provide rewarding work, endless learning opportunities, and collaboration with exceptional talent. Join us in making a difference for millions.

In the role of Infrastructure Systems Specialist, you will be instrumental in improving our IT framework and optimizing operations to accommodate our growth trajectory. You will work closely with various teams to manage and enhance our SaaS application suite. Your skills will be vital in supporting and advancing IT workflows, leading significant IT initiatives, and ensuring the smooth operation of our IT systems.

Explore the technical challenges our Engineers tackle

Your Responsibilities Will Include...

  • Overseeing, refining, and securing our SaaS application suite, including managing our identity management framework.
  • Coordinating and executing essential IT initiatives with an emphasis on automation, security, and operational efficiency.
  • Designing and implementing automation solutions for employee lifecycle processes to enhance IT tools.
  • Providing versatile IT support to the Helpdesk or Workplace Team.
  • Continuously improving IT systems and processes by leveraging feedback and industry best practices.
  • Troubleshooting network challenges, utilizing your foundational knowledge of networking.

Your Qualifications Include...

  • A minimum of 5 years in IT Operations, with a comprehensive skill set in IT infrastructure and SaaS management.
  • Advanced expertise in identity and access management (IAM), with hands-on experience managing platforms such as Google Workspace and Okta.
  • Strong background in managing a fleet of devices through an MDM solution like Jamf, demonstrating proficiency in device management within a distributed setting.
  • A proven history of leading projects, addressing complex challenges, proposing innovative solutions, and focusing on metrics-driven results.
  • Familiarity with version control systems like GitHub, and experience utilizing AWS or GCP for CI/CD pipelines, contributing to automation and DevOps methodologies.
  • Experience in developing Slack Bots and employing automation with Bash and Python to create effective solutions for diverse scenarios.
  • Excellent communication and prioritization abilities, with a solid customer service orientation and the capacity to collaborate effectively across various organizational levels.
  • Expertise in Apple macOS and a robust understanding of networking principles.

Exceptional Candidates Will Demonstrate...

  • Over 7 years of experience in IT operations.
  • Advanced skills in scripting and automation, capable of crafting custom scripts to automate repetitive tasks and enhance system integrations.
  • Exceptional proficiency in integrating and optimizing development workflows with version control systems and cloud-based CI/CD pipelines, facilitating seamless operations and team collaboration.
  • A commitment to the tech community and collaborative innovation through contributions to open-source projects related to IT infrastructure management.
  • A history of mentoring colleagues and leading by example in technology adoption and process enhancements, fostering a culture of learning and growth.
  • The ability to identify inefficiencies and implement innovative solutions that enhance IT systems and processes, showcasing creativity, adaptability, and a commitment to continuous improvement.
  • Experience with VPN solutions and extensive troubleshooting of wireless issues, indicating a strong capability to enhance network security and efficiency.

We are committed to investing in our team members. This position offers a competitive compensation package, including base salary, equity, and comprehensive benefits. The starting base salary range for this role is $76,500 - $151,800, with actual salary varying based on experience, performance, and other factors assessed during the hiring process.

Duolingo is proud to be an Equal Employment Opportunity employer, ensuring a diverse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, disability, or any other legally protected characteristics.

By applying for this position, your data will be processed in accordance with the Duolingo Applicant Privacy Notice.