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Customer Service Representative

2 months ago

Venice, Florida, United States Jenkins Chevrolet of Venice Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Jenkins Chevrolet of Venice. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our valued clients.

Key Responsibilities
  • Manage Inbound Calls: Respond to and manage incoming calls in a professional and courteous manner, ensuring that customers receive the assistance they need in a timely and efficient manner.
  • Meet and Greet Customers: Greet customers in a warm and welcoming manner, providing a positive first impression of our dealership.
  • Coordinate Customer Inquiries: Route customers to the appropriate department or point-of-contact within the dealership, ensuring that their needs are met and their inquiries are addressed promptly.
  • Perform Administrative Tasks: Perform various administrative tasks, including data entry, filing, and other duties as assigned.
  • Adhere to Company Policies: Ensure that all company policies and procedures are followed, including safety standards and protocols.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Strong Organizational Skills: Demonstrate strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
  • Customer Service Experience: Possess prior customer service experience, with a proven track record of providing exceptional customer service in a retail or automotive environment.
  • High School Diploma or Equivalent: Possess a high school diploma or equivalent, with a strong emphasis on customer service and communication skills.
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sitting**: Remain in the seated position for extended periods of time.
  • Standing**: Remain on one's feet for extended periods of time.
  • Walking**: Move about on foot.
  • Lifting**: Raise or lower objects from one level to another.
  • Carrying**: Transport objects, usually holding them in the hands or arms.
  • Pulling**: Exert force upon an object so that it moves toward the force.
  • Pushing**: Exert force upon an object so that it moves away from the force.
  • Stooping**: Bend body downward and forward by bending spine at the waist.
  • Kneeling**: Bend legs at knees to come to rest on knee or knees.
  • Crouching**: Bend body downward and forward by bending legs and spine.
  • Reaching**: Extend hand(s) and arm(s) in any direction.
  • Handling**: Seize, hold, grasp, turn, or otherwise work with hand or hands.
  • Fingering**: Pick, pinch, or otherwise work primarily with fingers rather than with the whole hand or arm.
  • Feeling**: Perceive attributes of objects, such as size, shape, temperature, or texture, by touching with skin.
  • Talking**: Express or exchange ideas by means of the spoken word.
  • Hearing**: Perceive the nature of sounds by ear.
  • Near Vision**: Clarity of vision at 20 inches or less.
  • Visual Accommodation**: Adjustment of lens of eye to bring an object into sharp focus.
  • Color Vision**: Ability to identify and distinguish colors.
  • Field of Vision**: Observe an area that can be seen up and down or to right or left while eyes are fixed on a given point.