Customer Engagement Representative

2 weeks ago

Venice, Florida, United States RAMIR Solutions Full time
Position Overview

RAMIR Solutions is seeking to enhance our presence in multiple U.S. markets. Our growth is driven by two core principles: innovative marketing strategies that elevate market share and a commitment to the well-being of our partners, employees, and clients.

As a member of our Customer Service & Sales team, you will receive comprehensive mentoring and training, equipping you for success in both your professional journey and personal development. We believe that strong mentorship is key to achieving success, and we are dedicated to fostering the growth of each team member.

Role Responsibilities
  • Serve as the primary point of contact for customers, addressing their needs and providing information about our products and services.
  • Demonstrate essential skills such as active listening, effective communication, and problem-solving to enhance customer satisfaction.
  • Engage in training and professional development opportunities to build expertise in sales and marketing.
  • Conduct outreach to customers to generate additional business through direct engagement.
  • Process orders and manage follow-ups, including writing orders, providing price quotes, and sending invoices.
  • Enhance your understanding of our offerings, pricing structures, and promotional services.
  • Meet with potential clients to discuss their interest in our services.
  • Participate in industry conferences and meetings with colleagues and executives.
  • Foster strong relationships with clients and conduct competitive research.
  • Gather and analyze field data to inform strategic decisions and product development.
  • Coordinate with key clients to address issues across service, support, and marketing functions.
  • Perform additional tasks as assigned by management.
Qualifications
  • High school diploma or equivalent; a degree in a related field is preferred.
  • Relevant experience and knowledge in customer service or sales are advantageous.
  • Proficiency in English and Spanish with strong communication skills.
  • Professional demeanor and a commitment to excellence.

We are eager to welcome a dedicated Customer Service & Sales Representative to our team, someone who is passionate about client development and market expansion.

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