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Front Desk Representative

2 months ago

Round Rock, Texas, United States Hotel Equities Full time
Job Title: Front Desk Clerk

Hotel Equities, a leading hotel development and hospitality management company, is seeking a skilled Front Desk Clerk to join our team at the Courtyard Austin Round Rock in Round Rock, Texas.

Job Summary:

We are looking for a highly motivated and customer-focused individual to provide exceptional service to our guests. As a Front Desk Clerk, you will be responsible for greeting and registering guests, handling room assignments, and responding to guest inquiries and concerns.

Key Responsibilities:
  • Greet and welcome guests upon arrival, ensuring a warm and friendly welcome.
  • Register guests into the computer, verifying reservation details and ensuring accurate information.
  • Respond to guest inquiries and concerns in a professional and courteous manner.
  • Handle room assignments, including key distribution and maintenance of room inventory.
  • Process payments and handle cash and credit transactions.
  • Assist with guest services, including laundry and dry cleaning, and provide information on local attractions and hotel amenities.
  • Collaborate with other departments to ensure seamless guest experience.
Requirements:
  • High School diploma or equivalent required.
  • Previous experience in a hotel or hospitality setting preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of hotel software systems.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.