Software Application Support Specialist

2 weeks ago

Atlanta, Georgia, United States ARK Solutions, Inc. Full time

Software Application Support Specialist

Company: ARK Solutions, Inc.

We are in search of a proficient Software Application Support Specialist to oversee and enhance the performance of our software solutions. Our Risk Management department utilizes advanced technology systems for claims and risk management.

GENERAL OVERVIEW:

The Risk Management team employs sophisticated technology systems to facilitate our self-insured insurance program. The claims management system is utilized by numerous adjusters and insurance program personnel, while the risk management system serves a broader user base to access their claims and loss data.

In this role, you will report to the Director of Risk Management, collaborate with team members, and execute successful software upgrades for our business applications. Additionally, you will provide essential support to our end-users.

To excel as a Software Application Support Specialist, you should have substantial experience in delivering application support within a dynamic environment. Exceptional candidates are proactive in their approach to application support.

  • Key Responsibilities:
  • Delivering software application support under the guidance of the IT or Risk Management Director.
  • Conducting assessments on software application functionality and proposing enhancements.
  • Creating and modifying internal reports using various reporting tools.
  • Engaging with software vendors, internal users, and stakeholders to optimize application performance.
  • Developing and maintaining testing protocols for application upgrades.
  • Identifying root causes of application issues, collaborating with vendors to resolve bugs, and escalating critical concerns to the IT Director.
  • Documenting configuration changes and scheduling application updates.
  • Maintaining records of processes and monitoring application performance metrics.
  • Providing front-end support to management and colleagues across departments.
  • Overseeing and rectifying issues with external interfaces and processes.
  • Understanding the operational workflow and requirements of all departments utilizing the applications.
  • Acting as a subject matter expert in all projects related to the application.
  • Managing a support team and participating in meetings with various stakeholders.
  • Offering expertise in compliance with State and Federal reporting mandates.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  • A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, or a related field is preferred.
  • A minimum of 5 years of relevant experience in software system support.
  • Proven experience as a Software Application Support Specialist in a related domain.
  • Familiarity with Oracle PL-SQL and IBM Cognos is advantageous.
  • Experience in supporting insurance claims management and risk management systems is a plus.
  • Willingness to learn about EDI troubleshooting and setup.
  • Exceptional ability to provide front-end support to internal departments.
  • Strong analytical and problem-solving capabilities.
  • Commitment to collaborating with software vendors to resolve issues promptly.
  • Excellent communication skills.

MINIMUM ENTRY QUALIFICATIONS:

A Bachelor's degree in a relevant field from an accredited institution AND Five years of directly related management experience OR an Associate's/Vocational/Technical degree from an accredited institution AND Seven years of directly related management experience OR Two years of experience in a comparable role.

PREFERRED QUALIFICATIONS:

Preference will be given to candidates who, in addition to meeting the minimum qualifications, possess one or more of the following:

  • Experience in system administration with advanced technology platforms.
  • Experience with document capturing platforms.
  • Experience in maintaining complex transactional systems.
  • Proficiency in SQL reporting languages.
  • Experience in developing and maintaining reports using business analytics tools.
  • Advanced skills in Microsoft Excel, including the use of Pivot Tables and complex formulas.

  • Software Application Support Specialist

    1 week ago

    Atlanta, Georgia, United States InsideHigherEd Full time

    Job Title: Application Support Analyst II Location: Atlanta, Georgia Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 275368 About UsGeorgia Tech is a premier public research institution dedicated to fostering a diverse and inclusive community focused on learning, innovation, and collaboration. We are committed to attracting individuals who share...

  • Software Application Support Specialist

    1 week ago

    Atlanta, Georgia, United States InsideHigherEd Full time

    Job Title: Application Support Analyst II Location: Atlanta, Georgia Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 275368 About UsGeorgia Tech is recognized for its commitment to technological advancement and fostering a diverse community dedicated to learning and innovation. We invite candidates who resonate with our core values, which...

  • Software Application Support Specialist

    1 week ago

    Atlanta, Georgia, United States InsideHigherEd Full time

    Job Title: Application Support Analyst II Location: Atlanta, Georgia Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 275368 About UsGeorgia Tech is a leading public research institution dedicated to fostering a diverse and inclusive community focused on learning, innovation, and discovery. We invite applicants who share our commitment to...

  • Software Application Support Specialist

    2 weeks ago

    Atlanta, Georgia, United States InsideHigherEd Full time

    Job Title: Application Support Analyst II Location: Atlanta, Georgia Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 275368 About UsGeorgia Tech is a leading public research institution committed to fostering a diverse and innovative community. We encourage candidates who share our values of academic excellence, collaboration, and ethical...

  • Software Application Support Specialist

    1 week ago

    Atlanta, Georgia, United States InsideHigherEd Full time

    Job Title: Application Support Analyst II Location: Atlanta, Georgia Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 275368 About UsGeorgia Tech is recognized for its advanced technological resources and commitment to fostering a diverse community dedicated to learning and innovation. We value candidates who share our institutional principles,...

  • IT Support Specialist

    1 week ago

    Atlanta, Georgia, United States Software Technology Inc Full time

    Job OverviewPosition Title: IT Support SpecialistRole SummaryAs an IT Support Specialist at Software Technology Inc, you will play a crucial role in delivering technical assistance to end-users concerning hardware, software, and network issues. Your primary responsibility will be to diagnose and resolve desktop-related incidents and requests, ensuring smooth...

  • IT Support Specialist

    1 week ago

    Atlanta, Georgia, United States Software Technology Inc Full time

    Job OverviewPosition Title: IT Support SpecialistPosition SummaryAs an IT Support Specialist at Software Technology Inc, you will play a crucial role in delivering technical assistance to end-users facing challenges with hardware, software, and network functionalities. Your primary focus will be on diagnosing and resolving desktop-related issues, ensuring...

  • IT Support Specialist

    1 week ago

    Atlanta, Georgia, United States Software Technology Inc Full time

    Job OverviewPosition Title: IT Support SpecialistPosition SummaryAs an IT Support Specialist at Software Technology Inc, you will play a crucial role in delivering technical assistance to end-users concerning hardware, software, and network-related challenges. Your primary focus will be on diagnosing and resolving desktop-related issues and requests,...

  • Lead Applications Support Specialist

    2 weeks ago

    Atlanta, Georgia, United States AGG Full time

    Reports to: Application Support Manager Employment Status: Full Time FLSA Status: Exempt Position Overview: The Lead Applications Support Specialist plays a crucial role in the management, troubleshooting, and upkeep of significant multi-tiered business applications utilized within AGG. This position entails resolving issues, conducting research, and...

  • Application Support Specialist

    1 week ago

    Atlanta, Georgia, United States Piper Companies Full time

    Piper Companies is seeking a skilled Technical Support Professional to join their team as an Onsite IT Service Desk Specialist in a global enterprise application services and support provider.Key Responsibilities of the IT Service Desk Specialist include:Monitoring and managing ticket queues, triaging requests, and resolving incidents in a timely and...

  • Application Support Specialist

    2 weeks ago

    Atlanta, Georgia, United States Insight Global Full time

    Job OverviewInsight Global is seeking experienced Application Support Specialists to join our dynamic team. The role involves providing critical support for a healthcare project in a fast-paced, 24/7 operational environment.Due to the current demand, we are expanding our team to ensure comprehensive coverage and support.Key Responsibilities:- Collaborate...

  • Nightly Software Technical Support Specialist

    2 months ago

    Atlanta, Georgia, United States teamworkonline Full time

    Job Title: Nightly Software Technical Support SpecialistLocation: Hybrid (Atlanta, GA)Job Type: hourly/full-timeAbout Us: We are currently seeking a dedicated and experienced Nightly Software Technical Support Specialist to join our team.Job Summary: The Nightly Software Technical Support Specialist will provide technical support to customers during the...

  • Nightly Software Technical Support Specialist

    3 weeks ago

    Atlanta, Georgia, United States teamworkonline Full time

    Job Title: Nightly Software Technical Support SpecialistLocation: Hybrid (Must live in Atlanta, Georgia or be willing to relocate to Metropolitan Georgia area)Job Type: hourly/full-timeAbout Us: We are currently seeking a dedicated and experienced Nightly Software Technical Support Specialist to join our team.Job Summary: The Nightly Software Technical...

  • Workday Application Support Specialist

    1 week ago

    Atlanta, Georgia, United States Zachary Piper Solutions Full time

    **About Zachary Piper Solutions**Zachary Piper Solutions is seeking a highly skilled Workday Application Support Specialist to join our team. As a Workday Application Support Specialist, you will play a critical role in providing technical support and assistance to our clients.**Key Responsibilities:**Monitor and respond to technical issues and requests from...

  • Technical Support Specialist

    5 days ago

    Atlanta, Georgia, United States AGTEK Development Company, Inc. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at AGTEK Development Company, Inc. as a Software Expert. As a key member of our support team, you will provide top-notch technical assistance to our customers and sales representatives, ensuring a seamless experience with our software products.Key...

  • Enterprise Applications Support Specialist

    2 days ago

    Atlanta, Georgia, United States Vector Consulting, Inc Full time

    Job DescriptionJob Title: Enterprise Applications Support AnalystJob Summary:We are seeking an experienced Enterprise Applications Support Analyst to join our team at Vector Consulting, Inc. in Atlanta. As a key member of our IT team, you will be responsible for providing technical support and expertise in the design, implementation, and maintenance of user...

  • Software Support Specialist II

    1 week ago

    Atlanta, Georgia, United States InsideHigherEd Full time

    Job Title: Application Support Analyst II Location: Atlanta, Georgia Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 275368 About UsGeorgia Tech is renowned for its advanced technological resources and a commitment to fostering a diverse and inclusive community. We invite candidates who share our values of academic excellence, diversity,...

  • EPIC Systems Application Specialist

    2 weeks ago

    Atlanta, Georgia, United States Piedmont Healthcare Full time

    POSITION OVERVIEW:EPIC Systems Application Specialist - Professional BillingKEY RESPONSIBILITIES:The role of the Application Specialist involves the design, development, testing, validation, and continuous support of clinical and/or revenue cycle software applications. This position necessitates acquiring the relevant Epic certification and maintaining a...

  • Technical Support Specialist

    2 days ago

    Atlanta, Georgia, United States V-Soft Consulting Group, Inc. Full time

    Job Title: Help Desk Support SpecialistJob Summary:V-Soft Consulting Group, Inc. is seeking a skilled Technical Support Specialist to provide unit-level support in the installation, operation, and maintenance of computer systems. As a Technical Support Specialist, you will be responsible for addressing issues of moderate complexity, receiving general...

  • IT Support Specialist

    2 days ago

    Atlanta, Georgia, United States Motion Recruitment Full time

    About the RoleMotion Recruitment is seeking a highly skilled IT Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing top-notch technical support to our clients.Key ResponsibilitiesHardware and Software Support: Install, configure, and troubleshoot hardware and software issues on desktops, laptops, and...