Service Representative

4 weeks ago


Grandview, Missouri, United States Freedom Cycles Full time
Job Summary

We are seeking a highly skilled and motivated Service Representative to join our team at Freedom Cycles. As a Service Representative, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities
  1. Provide excellent customer service and communication skills to a diverse client base.
  2. Develop and maintain strong relationships with customers to ensure their satisfaction and loyalty.
  3. Assist customers with purchasing decisions and provide recommendations on products and services.
  4. Process repair orders, process parts, and verify VIN numbers and mileage.
  5. Conduct walk-arounds on units coming in for service and recommend additional services and maintenance needs.
  6. Stay up-to-date on manufacturer's bulletins, recalls, and documents and forward to service department employees.
  7. Meet deadlines and accurately complete daily paperwork in a timely and efficient manner.
  8. Provide timely follow-up to customers on the status of work performed.
  9. Deliver new and used units sold to customers by the Sales Department.
  10. Handle basic parts transactions, including special order pick-ups, cashier service tickets, and over-the-counter sales.
  11. Assist with handling telephone inquiries in both parts and service.
  12. Assist with overall general housekeeping of the Service Department and the outside of the building.
  13. Abide by all dealership policies pertaining to the department, including general housekeeping.
  14. Follow company dress codes and be well-groomed at all times.
  15. Perform any other specific duties deemed necessary for the overall success of the department and the dealership as a whole.
  16. Maintain a positive working relationship with all other employees.
About Us

Family-owned and operated since 1976, Freedom Cycles has provided the KC area with great powersport brands like Honda, Kawasaki, Suzuki, Polaris, and KTM. We have a wide range of products, including motorcycles, ATVs, side-by-sides, jet skis, slingshots, go-karts, and scooters. Our team is dedicated to providing exceptional customer service and support to our clients.



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