Front Desk Coordinator

4 weeks ago

Grandview, Missouri, United States National Vision Full time
Job Summary

We are seeking a highly skilled and organized Front Desk Receptionist to join our team at National Vision. As the face of our stores, you will be responsible for providing exceptional customer service, managing patient records, and ensuring a smooth flow of customers through the store.

Key Responsibilities
  • Provide prompt and courteous service to customers on the phone and in person.
  • Manage patient records and schedules to ensure a smooth flow of customers.
  • Answer and screen incoming phone calls, and forward them to the appropriate team member.
  • Process and understand managed care plans, and obtain document information from insurance companies as needed.
  • Schedule and confirm appointments, follow-up visits, and classes.
  • File patient records daily and pull files for the next day's appointments.
  • Check order status and notify customers of any delays.
  • Keep the reception area tidy and presentable, with all necessary materials.
  • Receive, sort, and distribute daily mail and deliveries, and maintain inventory of office supplies.
  • Participate in regularly scheduled mandatory communication meetings.
Requirements
  • Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
  • 0-2 years related experience or training preferred.
  • Experience handling multiple phone lines preferred.
  • Strong customer service skills required.
  • Strong organizational skills required.
  • Bilingual preferred but not required.
What We Offer

We offer a comprehensive benefits package, including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much more. We also provide training programs and access to educational courses to help you grow and develop in your career.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and organized individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.

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