Real Estate Operations Manager

2 weeks ago


Santa Rosa Beach, United States Natural Retreats Full time
Job Overview

Natural Retreats is seeking a dedicated full-time Property Management Specialist to become a vital part of our Callista team. This role is based in a dynamic environment where you will oversee properties under our management, ensuring they are impeccably maintained and presented.

Key Responsibilities
  • Manage the overall organization and administration of properties.
  • Ensure that housekeeping, maintenance, and inspections are conducted regularly.
  • Maintain open communication with homeowners, providing updates and addressing any concerns.
  • Assist new homeowners in understanding our processes and standards.
Benefits and Paid Time Off

Natural Retreats offers a comprehensive benefits package that includes:

  • 15 vacation days
  • 9 holidays
  • 7 sick days
  • 5 NR Days with a $1,500 allowance for booking a vacation home
  • Paid Maternity and Paternity Leave
  • Medical (including various plan options)
  • Dental and Vision coverage
  • Flexible Spending Accounts for medical and dependent care
  • 401K retirement plan with a 3.5% company match
  • Short and Long Term Disability Insurance (fully company paid)
  • Basic Life Insurance Policy (company paid)
  • $200 annual wellness benefit
  • Supplemental Life Insurance options
Essential Duties
  • Prepare properties for guest arrivals, ensuring all systems are operational and properties are staged to standards.
  • Document and report any damages or missing items promptly.
  • Provide detailed feedback on operational reports and inspections.
  • Conduct investigations and prepare reports for any incidents involving guests.
  • Maintain accurate financial records, including monthly statements and invoices.
  • Support housekeeping operations to ensure properties meet brand standards.
  • Oversee independent contractors and vendor relationships.
  • Assist with inventory management of guest linens and household items.
  • Act as a brand ambassador, promoting our destinations and services.
  • Perform additional duties as assigned.
Qualifications
  • High School Diploma or equivalent.
  • 2-3 years of experience in hospitality or property management.
  • Proficient in computer systems and Microsoft Office.
  • Strong communication skills, both verbal and written.
  • Detail-oriented with excellent time management abilities.
  • Ability to adapt and work in a fast-paced environment.
Work Schedule

This is a full-time position. Flexibility is essential, as hours may vary, especially during peak seasons. Team members should be available for emergencies, including evenings and on-call hours.

Note: This job description is intended to provide a general overview of the position and is not exhaustive of all duties and responsibilities.



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