Senior Product Manager

1 day ago

Oak Brook, Illinois, United States Inspira Financial Full time
Job Summary

As a Senior Product Manager at Inspira Financial, you will lead the product vision and delivery for our Health & Benefits customers. This role is responsible for generating actionable content, orchestrating teams, managing ambiguity, and driving outcomes. You will be a trusted peer of a team of engineers, designers, architects, and business leaders, working together to develop a solution that delights and delivers value to our customers.

Key Responsibilities
  • Envision and create compelling account holder experiences, including online and mobile tools, IVR, and customer service interactions.
  • Conduct and participate in end-user interviews, focus groups, user testing, and rapid experimentation to ensure solutions meet customer needs.
  • Analyze customer feedback, market trends, and competitor offerings to shape long- and short-term strategy.
  • Monitor product performance metrics and make data-driven decisions to optimize user experience and business outcomes.
  • Collaborate with internal stakeholders, business lines, and Technology to elicit, analyze, and understand needs, constraints, risks, and alignment with organizational strategy and priorities.
  • Work in partnership with the team and stakeholders to employ Agile methods, processes, tools, and metrics to deliver value, including ongoing product backlog refinement, product roadmaps, and release planning.
Requirements
  • 7-10 years of experience in a fast-paced technology environment.
  • Bachelor's Degree in Finance, Economics, Business, Marketing, Design, Psychology, or related field; Master's Degree preferred.
  • Background in Health Care or start-up experience strongly preferred.
  • Knowledge of investment options and risk assessment tools for HSAs.
  • Proven track record of successfully launching and scaling products.
  • Strong knowledge of software design principles.
  • Ability to balance strategic thinking with hands-on execution.
  • Ability to work with minimal direction and flexibility to adapt to shifting priorities and schedules.
  • Proven leadership skills to gain credibility, garner respect, and guide the creation of self-organizing teams.
  • Strategic, innovative, and creative thinker with a solid analytic foundation.
  • Working knowledge of Agile practices, including iterative development, incremental delivery, backlog management, burn-down metrics, velocity, and task definition.
  • Strong communication, facilitation, and interpersonal skills to connect and engage with the team, facilitate discussions, advocate for the team, negotiate with the business, mentor team members, and resolve conflicts.
  • Ability to handle multiple issues simultaneously and manage stressful situations.
  • Demonstrated success in mentoring and developing junior product managers.
  • Ability to provide and accept guidance and constructive feedback.
  • Familiarity with HSA, FSA, HRA, JSA, and COBRA products preferred.
  • Desire for continuous improvement through learning and study of modern product management best practices, UX, and user-centered design, and user research techniques.
  • Ability to work occasional overtime.
  • Prolonged periods of sitting at a desk and working on a computer.

Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners — helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com.

We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2023 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.

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