Field Representative II

13 hours ago


Parma, Ohio, United States Ricoh USA, Inc. Full time
Job Title: Field Representative II

Join Ricoh USA, Inc. as a Field Representative II and take on a challenging role that requires strong leadership and communication skills. As a key member of our team, you will be responsible for coordinating the day-to-day workflow of our team members, ensuring the quality and productivity of our operations, and providing excellent customer service to our clients.

Key Responsibilities:
  • Coordinate the day-to-day workflow of team members, ensuring timely completion of tasks and projects.
  • Monitor and maintain the quality and productivity of our operations, identifying areas for improvement and implementing solutions.
  • Provide excellent customer service to clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Train and mentor team members on new processes and procedures, ensuring they have the skills and knowledge needed to perform their jobs effectively.
  • Collaborate with management to develop and implement new procedures and processes, improving the efficiency and effectiveness of our operations.
Requirements:
  • High school diploma or equivalent required; experience leading small teams a plus.
  • Strong leadership and communication skills, with the ability to motivate and inspire team members.
  • Excellent customer service skills, with the ability to respond to client inquiries and resolve issues in a timely and professional manner.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Basic PC skills and typing skills required.
What We Offer:
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A comprehensive training program, including on-the-job training and mentorship.
  • A collaborative and dynamic work environment, with opportunities for professional growth and development.
  • A commitment to diversity and inclusion, with a focus on creating a workplace that values and respects all employees.


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