Field Representative II

6 days ago


Parma, Ohio, United States Ricoh USA, Inc. Full time
Job Description

Ricoh USA, Inc. is seeking a highly skilled and motivated Field Representative II to join our team. As a key member of our operations team, you will be responsible for coordinating the day-to-day workflow of our team members, ensuring the quality and productivity of our operations, and providing exceptional customer service.

Key Responsibilities:
  • Coordinate the day-to-day workflow of team members, ensuring timely completion of tasks and projects.
  • Monitor and maintain the quality and productivity of our operations, identifying areas for improvement and implementing process changes as needed.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Collaborate with management to develop and implement process improvements, ensuring compliance with company policies and procedures.
  • Train and mentor team members on new processes and procedures, ensuring a smooth transition and minimizing downtime.
  • Assist with special projects and initiatives, providing support and guidance as needed.
Requirements:
  • High school diploma or equivalent required; degree in business administration or related field preferred.
  • Minimum 2 years of experience in a customer service or operations role, with a focus on process improvement and quality control.
  • Excellent communication and interpersonal skills, with the ability to work effectively with team members and management.
  • Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
  • Ability to work in a fast-paced environment, with a focus on meeting deadlines and delivering high-quality results.
What We Offer:
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A comprehensive 401(k) plan, with company match.
  • Opportunities for professional growth and development, including training and education assistance.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.


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