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Field Representative II, Indexing and Quality Control Specialist

2 months ago

Parma, Ohio, United States Ricoh Americas Corporation Full time
About the Role:

This is a challenging and rewarding opportunity to join a team of dedicated professionals at Ricoh Americas Corporation as a Field Representative II, Indexing and Quality Control Specialist.

As a key member of our indexing department, you will play a crucial role in overseeing a team of approximately 12+ team members, ensuring accurate and timely completion of indexing tasks, and providing guidance and support to team members on quality control and indexing procedures.

Key Responsibilities:
  • Team Leadership: Train team members on projects that may vary depending on clients' requirements and Service Level Agreements (SLAs).
  • Indexing and Quality Control: Ensure accurate and timely completion of indexing tasks, and provide guidance and support to team members on quality control and indexing procedures.
  • Client Support: Assist the Site Manager in investigating client-related errors and root cause analysis.
  • Process Improvement: Support special projects and initiatives to improve processes and procedures.
Job Duties and Responsibilities:
  • Training and Development: Train team members on projects that may vary depending on clients' requirements and SLAs.
  • Indexing and Quality Control: Ensure accurate and timely completion of indexing tasks.
  • Guidance and Support: Provide guidance and support to team members on quality control and indexing procedures.
  • Client Instructions: Ensure client instructions are handed out and old instructions are collected and destroyed.
  • Quality Control Efficiency: Demonstrate QC efficiency and ensure accuracy for each client.
  • Workload Management: Ensure each team member maintains a workload capacity that is maximized.
  • Knowledge of QC Process: Demonstrate knowledge of QC process.
  • Team Support: Answer questions from team members.
  • Customer Satisfaction: Achieve customer satisfaction by consistently indexing documents accurately.
  • Meet Deadlines: Meet deadlines by working at a quick and steady pace while maintaining quality and error-free work.
  • Time Productivity: Achieve Time Productive statistics by meeting standards established by the facility.
  • Company Production Standards: Meet company production standards by achieving the Indexing per Hour (IPH) rate in accordance with standards established.
  • Maintenance of Machine Performance: Maintain optimal machine performance by correcting simple machine problems and having a working knowledge of machine codes.
  • Paperwork: Complete all paperwork in a timely, accurate, and legible manner.
  • Troubleshooting: Troubleshoot problems by communicating effectively and promptly to management.
  • Error Prevention: Prevent indexing errors by maintaining an organized workstation.
  • Customer Satisfaction: Satisfy customers by providing error-free work.
  • Standard Operating Practices: Participate as a contributor of standard operating practices and site procedure guide documentations.
  • Quality Control Items per Hour: Meet company production standards by achieving the Quality Control items per hour rate in accordance with established company standards.
  • Flexibility: Perform indexing tasks in accordance with business needs by being flexible.
  • Customer Communication: Maintain internal and external customer satisfaction by communicating in a professional manner.
  • Reporting Requirements: Comply with reporting requirements by completing all required paperwork.
  • Scan to File: Demonstrate the skill set for scan to file to include quality control, e-labeling, file folder naming, and bates capture.
  • Meet Deadlines: Meet deadlines by working at a quick and steady pace while maintaining quality and error-free work.
  • Problem Communication: Communicate problems effectively and promptly to management.
  • Additional Duties: Perform other duties as required.
Qualifications:
  • Office Indexing and Collating: Office indexing, collating, and extreme attention to detail.
  • Typing Skills: Typing skills.
  • Basic PC Skills: Basic PC skills.
  • English Language Skills: Knowledge of reading and writing English for business purposes.
  • Leadership Experience: Experience leading small teams is a plus.
  • Indexing Experience: Experience indexing documents is a plus.
Knowledge, Skills, and Abilities:
  • Attention to Detail: Attention to detail.
  • Mail Sorting Equipment: Able to use mail sorting equipment.
  • Teamwork: Must be able to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales, and production departments.
  • Adaptability: Must be able to adapt to changing situations and be flexible.
  • Repetitive Work: Must be able to perform repetitive work by continuously executing different tasks according to set procedures, sequence, or pace while maintaining quality and output standards.
About Ricoh Americas Corporation:

Ricoh Americas Corporation is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide.

We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization.

We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future.