Customer Service Representative
1 month ago
Company: NEW Cooperative
Job Summary:
The Customer Service Representative will provide exceptional customer service, maintain a positive store image, and perform various tasks to ensure the efficient operation of the store.
Key Responsibilities:- Customer Service:
- Deliver high-quality customer service that sets the store apart from competitors.
- Interact with customers in a way that optimizes their experience.
- Maintain basic knowledge of all products to assist customers with questions.
- Operations:
- Maintain a positive store image through regular cleaning and organizing.
- Monitor the store to prevent losses due to theft.
- Perform opening and closing routines at the beginning and end of each day.
- Assist the store manager with inventory management and other duties as requested.
- Cashier:
- Process payments from customers purchasing merchandise at the counter.
- Operate the cash register software on the computer.
- Count the cash in the register and safe each shift.
- Culinary:
- Prepare menu items in the kitchen.
- Keep food items stocked throughout the day.
- Other:
- Maintain a professional appearance and demeanor at all times.
- Safety:
- Perform work in a safe manner at all times.
- Check the work area for hazards and correct or report unsafe conditions.
- Consider the safety of oneself, other employees, and customers.
- Communication:
- Maintain open communication with supervisor, departments, and fellow employees.
- Communicate with supervisor and others immediately when unexpected problems arise.
- Accountability & Professionalism:
- Abide by policies set forth in the employee policy manual.
- Carry a fair share of the workload.
- Promote NEW Cooperative through positive, friendly, and professional interactions.
- Be punctual, follow directives, and work in an efficient and timely manner.
- Customer Service:
- Continually work to satisfy customers by addressing questions and concerns through effective communication.
- Personal/Professional Development:
- Establish personal performance goals and work towards achieving them.
- Continually upgrade and demonstrate knowledge of the job.
- Ability to interact and effectively communicate with customers.
- Professional appearance and demeanor.
- Ability to count cash and change accurately and efficiently.
- Knowledge of kitchen operations.
- Ability to work flexible hours.
- Basic computer skills.
- Strong organizational and interpersonal skills.
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