Customer Service Representative

5 days ago

West Bend, Iowa, United States NEW Cooperative Full time
Job Title: Customer Service Representative
Company: NEW Cooperative

Job Summary:

The Customer Service Representative will provide exceptional customer service, maintain a positive store image, and perform various tasks to ensure the efficient operation of the store.

Key Responsibilities:
  • Customer Service:
    • Deliver high-quality customer service that sets the store apart from competitors.
    • Interact with customers in a way that optimizes their experience.
    • Maintain basic knowledge of all products to assist customers with questions.
  • Operations:
    • Maintain a positive store image through regular cleaning and organizing.
    • Monitor the store to prevent losses due to theft.
    • Perform opening and closing routines at the beginning and end of each day.
    • Assist the store manager with inventory management and other duties as requested.
  • Cashier:
    • Process payments from customers purchasing merchandise at the counter.
    • Operate the cash register software on the computer.
    • Count the cash in the register and safe each shift.
  • Culinary:
    • Prepare menu items in the kitchen.
    • Keep food items stocked throughout the day.
  • Other:
    • Maintain a professional appearance and demeanor at all times.
Essential Skills:
  • Safety:
    • Perform work in a safe manner at all times.
    • Check the work area for hazards and correct or report unsafe conditions.
    • Consider the safety of oneself, other employees, and customers.
  • Communication:
    • Maintain open communication with supervisor, departments, and fellow employees.
    • Communicate with supervisor and others immediately when unexpected problems arise.
  • Accountability & Professionalism:
    • Abide by policies set forth in the employee policy manual.
    • Carry a fair share of the workload.
    • Promote NEW Cooperative through positive, friendly, and professional interactions.
    • Be punctual, follow directives, and work in an efficient and timely manner.
  • Customer Service:
    • Continually work to satisfy customers by addressing questions and concerns through effective communication.
  • Personal/Professional Development:
    • Establish personal performance goals and work towards achieving them.
    • Continually upgrade and demonstrate knowledge of the job.
Requirements:
  • Ability to interact and effectively communicate with customers.
  • Professional appearance and demeanor.
  • Ability to count cash and change accurately and efficiently.
  • Knowledge of kitchen operations.
  • Ability to work flexible hours.
  • Basic computer skills.
  • Strong organizational and interpersonal skills.

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