Customer Service Representative

1 month ago


West Liberty, Iowa, United States Government Employees Insurance Company Full time
Part Time Billing Customer Support Representative - North Liberty, IA

We're seeking a highly motivated and enthusiastic individual to join our Auto Service team in North Liberty, IA. As a Billing Customer Support Representative, you will receive telephone calls from current policyholders regarding billing information or use of the internet.

Your responsibilities will include providing general billing information, processing endorsements, taking payments, and processing payment plan changes.

You will participate in an up-skilling program to complete GEICO Service Training and licensing over time.

Key Qualifications:

  • Experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction
  • An effective communicator who understands the importance of listening and being empathetic
  • Ability to work and grow in a fast-paced, high-volume call center environment
  • Willingness to learn new skills and ability to adjust to changes quickly
  • Open to feedback to support your performance and development
  • Solid computer and multi-tasking skills
  • Minimum of high school diploma or equivalent


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