Operations Manager

1 day ago

Norwalk, California, United States Miner Corp Full time
Job Summary

This Operations Manager will be responsible for overseeing all aspects of operations and service delivery, as well as the overall financial performance of the self-perform service branch across the assigned territory.

Critical Job Requirements
  • Background in managing a service-based industry company with technicians and support personnel.
  • Strong business management acumen.
  • Managing P&L and budgeting in a regional office.
  • Familiarity with the South California area.
Key Job Responsibilities
  • Communicates job expectations, plans, monitors, and appraises job results.
  • Prioritizes repairs and has quick decision-making skills.
  • Works with staff to reduce customer downtime.
  • Develops a culture of safety that meets or exceeds the company's high standards.
  • Recruits and trains high-quality technicians.
  • Maintains a high standard of quality customer repairs and customer service.
  • Initiates, coordinates, monitors, and enforces systems, policies, and procedures.
  • Resolves personnel and service problems by analyzing data, investigating issues, identifying solutions, and recommending action.
  • Initiates and fosters a spirit of cooperation and teamwork within and between departments.
  • Answers questions and responds to requests by internal and external customers.
  • Maintains a safe, clean, and organized work environment by educating and directing personnel on the use of all control points, equipment, and resources.
  • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
  • Facilitates mentor training for individuals who will be responsible for helping to train new employees.
  • Must develop thorough knowledge of the Company's operating standards, policies, directives, and safety instructions pertaining to the assignment.
  • Assists with monitoring technician WIP reports and ensures limited hours remain for EOM.
  • Other duties as assigned by supervisor.
Key Performance Measurements
  • A scorecard that reflects performance in areas such as safety, completion time for projects, customer satisfaction, and issue resolution.
  • Management of team goals, including attitude, diligence, contributions, and willingness and ability to learn new skills and information.
  • Growth of existing customer services utilized.
  • Driving key business initiatives as customer needs change.
  • Other key metrics prescribed by Miner Corp leadership, resulting in positive customer and Company impact.
Requirements
  • Background in managing a service-based industry company with technicians and support personnel.
  • Strong business management acumen.
  • Managing P&L and budgeting in a regional office.
  • Familiarity with the South California area.
  • Excellent interpersonal skills and a collaborative management style.
  • Excellent verbal, analytical, organizational, writing, and presentation skills.
  • Proven ability to thrive in a fast-paced, technology-driven service environment.
  • Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices.
  • Extensive skills in Microsoft Office Products.
  • Exceptional organizational skills.
  • Must be results-oriented and demonstrate the ability to work independently and in a team environment as well as to lead and/or participate in cross-functional teams.
  • Possesses innovative leadership, communication, delivery, consultative, partnership, and team-building skills.
  • High School Diploma or GED required; Associate's degree or higher, preferred.
  • The selected candidate will be required to pass a criminal history background check.

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