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Restaurant Operations Manager

2 months ago

Norwalk, California, United States McDonald's Full time

Position Overview:
The Restaurant Operations Manager is tasked with overseeing the successful and profitable management of a restaurant, ensuring that it adheres to the company's essential standards of Quality, Service, and Cleanliness (QSC).

Reporting Structure:
This role reports directly to the Operations Supervisor and is responsible for leading a team of Shift Managers.

Key Responsibilities:

  • Team Leadership: Cultivates a respectful and inclusive atmosphere for all staff and patrons, motivating team members to engage actively and contribute positively.
  • Performance Management: Analyzes various performance metrics to identify areas for improvement and formulates actionable plans to enhance restaurant operations.
  • Customer Service Excellence: Establishes and communicates a clear vision for customer service, ensuring that all team members are aligned with this vision.
  • Business Accountability: Holds self and team accountable for achieving performance targets, demonstrating a proactive approach to overcoming challenges.
  • Leadership Skills: Maintains composure in high-pressure situations, effectively communicating with the team and fostering a culture of transparency and trust.

Compensation and Benefits:
The position offers an annual salary ranging from $64,480 to $85,000, along with an annual discretionary bonus, medical and dental benefits, paid time off, paid sick leave, college tuition assistance, and a cell phone stipend.

This job description provides a general overview of the expectations for the Restaurant Operations Manager role but is not exhaustive of all responsibilities associated with the position.