Customer Collections Account Representative

2 weeks ago


Dimondale, Michigan, United States GC Services, Powered by InteLogix Full time
About the Role

We are seeking a highly skilled and motivated Customer Collections Account Representative to join our team at GC Services, Powered by InteLogix. As a key member of our collections team, you will be responsible for resolving customer accounts and providing exceptional customer service.

Responsibilities
  • Comply with all specified FDCPA, state and city laws and provisions
  • Makes arrangements with customers to pay balance in full or set up the best possible arrangements
  • Assist with the garnishment process
  • Help customers face to face and over the phone
  • Documents all collection activity in the client/Intelogix system in a concise and accurate manner
  • Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews
  • Maintains good public relations
  • Cope with high-stress environment caused by speaking with emotional callers
  • Adhere to Company attendance, punctuality, and meal and rest break requirements
  • Maintain concentration and focus in order to meet performance goals
  • React positively to an ongoing, changing environment
  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
  • Maintain good working relationship with assigned supervisors and coworkers
  • Work safely without presenting a threat to self or others
  • Perform additional duties as required by management
What We Look for
  • Energetic and enthusiastic personality
  • Driven to deliver effective results while providing excellent customer service
  • Extraordinary communication skills
What's in it for YOU?
  • Paid Training
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • Employee Discounts
  • Full-time, non-seasonal
  • Career Advancement
  • Early access to earned wages via PayActiv
  • Access up to 50% of earned wages (capped at $500 per pay period)
Salary Range:

Up to $15.56/hour - pay is determined by scope of responsibility within the role, your experience, location and other job-related factors



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