Service Operations Manager

1 week ago


Fort Wayne, Indiana, United States Applied Innovation Full time
Position Overview

Applied Innovation is in search of a dedicated and proactive individual to oversee our service team. This role is essential for ensuring exceptional client satisfaction and fostering a collaborative work environment.

Key Responsibilities
  • Deliver Exceptional Client Service: Ensure that both existing and prospective clients receive top-notch support.
  • Team Leadership: Inspire and guide technicians through goal-setting sessions and regular team meetings.
  • Professional Development: Enhance the skills of technicians through training in both interpersonal abilities and technical knowledge.
  • Foster Team Cohesion: Promote unity within the immediate team and across the broader management group.
  • Daily Operations Management: Oversee daily tasks, address conflicts, and facilitate problem-solving initiatives.
  • Continuous Improvement: Strive for ongoing enhancement of industry standards and benchmarks.
  • Utilize Reporting Tools: Leverage service reports for constructive feedback and follow-up actions.
  • Maintain Territory Integrity: Ensure the effective management of service areas.
  • Strategic Planning: Engage in forward-thinking business strategies.
  • Recruitment: Conduct hiring processes in alignment with company standards.
Qualifications
  • At least 5 years of experience in a relevant field.
  • Self-motivated with a high capacity for independent work.
  • Exceptional communication skills.
  • Commitment to ongoing learning and professional growth.
  • Strong focus on team building and unity.
  • Process-oriented mindset.
  • Open to new ideas and perspectives.
  • Adept at problem-solving.
  • Possession of a valid driver's license with a clean driving record.
  • Advocate for the company's culture and values.

Applied Innovation provides a comprehensive benefits package, including medical, dental, life insurance, short-term disability, a 401(k) plan, paid vacation, and holidays.



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