Service Operations Manager
1 week ago
Applied Innovation is in search of a dedicated and proactive individual to oversee our service team. This role is essential for ensuring exceptional client satisfaction and fostering a collaborative work environment.
Key Responsibilities- Deliver Exceptional Client Service: Ensure that both existing and prospective clients receive top-notch support.
- Team Leadership: Inspire and guide technicians through goal-setting sessions and regular team meetings.
- Professional Development: Enhance the skills of technicians through training in both interpersonal abilities and technical knowledge.
- Foster Team Cohesion: Promote unity within the immediate team and across the broader management group.
- Daily Operations Management: Oversee daily tasks, address conflicts, and facilitate problem-solving initiatives.
- Continuous Improvement: Strive for ongoing enhancement of industry standards and benchmarks.
- Utilize Reporting Tools: Leverage service reports for constructive feedback and follow-up actions.
- Maintain Territory Integrity: Ensure the effective management of service areas.
- Strategic Planning: Engage in forward-thinking business strategies.
- Recruitment: Conduct hiring processes in alignment with company standards.
- At least 5 years of experience in a relevant field.
- Self-motivated with a high capacity for independent work.
- Exceptional communication skills.
- Commitment to ongoing learning and professional growth.
- Strong focus on team building and unity.
- Process-oriented mindset.
- Open to new ideas and perspectives.
- Adept at problem-solving.
- Possession of a valid driver's license with a clean driving record.
- Advocate for the company's culture and values.
Applied Innovation provides a comprehensive benefits package, including medical, dental, life insurance, short-term disability, a 401(k) plan, paid vacation, and holidays.
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Service Operations Manager
1 week ago
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Service Operations Manager
1 week ago
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