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Operations Manager

2 months ago

Fort Wayne, Indiana, United States Brotherhood Mutual Full time
Job Summary

We are seeking a highly skilled and experienced Operations Manager to join our team at Brotherhood Mutual. The successful candidate will be responsible for leading the overall management of personnel and operations for brokerage and aggregator products and services.

Key Responsibilities
  • Lead in the development and implementation of business strategies to drive growth and profitability.
  • Oversee the operation of brokerage and aggregator products to ensure maximum efficiency and a positive customer experience.
  • Manage the development and maintenance of databases, manuals, systems, and training resources to support staff, agents, and customers.
  • Analyze and oversee departmental growth, ensuring balanced workloads, staff engagement, and proper staffing and pricing.
  • Develop and maintain superior relationships with staff, agencies, agents, and internal contacts to ensure smooth operations of customer service.
  • Organize and deliver department reports, and any other pertinent information, as requested.
  • Foster a realistic workload/personal life balance expectation for staff and able to navigate staffing situations while achieving company goals and contract requirements.
  • Collaborate with the management team to develop and implement department strategy; foster positive relationships within the department and with company staff.
  • Create realistic deadlines and checkpoints to successfully manage job stress and pressure for myself and the team.
  • Ensure products and processes follow corporate and departmental policies and procedures.
  • Develop, motivate, and retain high-performance/team-oriented employees, conducting performance reviews and feedback meetings for direct reports.
  • Participate and provide input in departmental meetings and strategic planning sessions that involve collective decision-making to help ensure that Affiliates goals align with overall corporate strategy.
Requirements
  • Bachelor's degree in business administration or a related field is required.
  • A minimum of five years of experience in sales, marketing, underwriting, project management, strategic development, or insurance-related fields is required.
  • At least five years of supervisory experience is required.
  • One or more professional insurance (CPCU, CIC, or other similar designation) or project management designations recognized and respected by agents and our industry desired.
  • A minimum of three years of business analysis and project management experience related to insurance is desired.
  • Prior product development experience is desired.
Preferred Qualifications
  • Demonstrate the ability to manage projects and own operations from inception to conclusion.
  • Able to lead and encourage staff to reach maximum potential and job satisfaction.
  • Demonstrate the ability to multitask, analyze opportunities, define successful approaches, and proactively solve problems.
  • Demonstrate confidence, collaboration, initiation, and critical thinking skills.
  • Must be able to strictly guard confidential information.
  • Uphold the company's image and professional standards in all interactions with agents, customers, employees, and other members of the public.
  • Must be able to instruct and train others and build collaborative and effective teams.
  • Ability to exercise judgment within procedures and practices to determine appropriate action.
  • Demonstrated strong interpersonal and communication skills with all levels of the company.
  • Must have the ability to handle difficult situations diplomatically.
  • Must work with minimal supervision and be skilled in time management.
  • Must be willing to obtain a P/C and/or L/H license.
  • Maintain knowledge of current and emerging technologies of systems used within the Affiliates division, and the company.
  • Effectively interface with external contacts, Brotherhood employees, managers, and department staff members.