Hotel Night Auditor

2 days ago


Chandler, Arizona, United States Love's Travel Stops & Country Stores Full time

Job Summary

We are seeking a detail-oriented and organized Hotel Night Auditor to join our team at Love's Travel Stops & Country Stores. As a Hotel Night Auditor, you will be responsible for conducting nightly audits, ensuring the accuracy of financial transactions, and maintaining a high level of customer service.

Key Responsibilities

  • Conduct nightly audits to ensure the accuracy of financial transactions
  • Process guest payments and handle cash, credit card transactions, and other forms of payment
  • Assist guests with check-out, including ensuring rooms are serviced and ready for the next guest
  • Operate a cash register and maintain an accurate and organized drawer
  • Respond to guest inquiries and resolve issues in a timely and friendly manner
  • Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
  • Perform nightly balancing of in-room video and long-distance telephone services
  • Perform express checkout folios and room key inventory
  • Communicate all pertinent shift information to the Front Desk Supervisor, General Manager, and desk staff
  • Maintain a safe facility and use safety first practices to remain accident-free

Requirements

  • Ability to learn and operate a cash register
  • Good verbal and written communication skills, time management skills, organization skills, can-do attitude, sense of urgency, and strong work ethic
  • Regularly required to talk and hear
  • Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing
  • Occasional light lifting not over 50lbs
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Benefits

  • Medical/Dental/Vision and Life Insurance Plans
  • Flexible Scheduling
  • Road to Success Program for career development
  • On-the-job training
  • Competitive pay (paid weekly)
  • Team Member bonus program
  • Holiday pay
  • 401(k) with matching contributions
  • Parental Leave
  • Adoption Assistance
  • Pet Insurance
  • Employee Assistance Program

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