Breakfast Attendant

6 days ago


Chandler, Arizona, United States Highgate Full time

Job Summary

The Breakfast Attendant is a key member of our hotel team, responsible for delivering exceptional service to our guests in the complimentary breakfast area. As a Breakfast Attendant, you will be the face of our hotel, ensuring that every guest feels welcome and valued.

Responsibilities

  • Provide attentive and friendly service to guests, ensuring their needs are met and exceeded.
  • Maintain a high standard of personal appearance and grooming, adhering to our hotel's uniform and name tag policy.
  • Greet and seat guests in a timely manner, ensuring a seamless dining experience.
  • Ensure the quality and cleanliness of menus, tables, and surrounding areas.
  • Clear, clean, and reset tables and hotel spaces as needed.
  • Stock, organize, and maintain service areas, ensuring all side work is complete.
  • Accommodate special requests and offer alternatives when necessary.
  • Communicate with other departments regarding in-house VIPs.
  • Support beverage and food service areas, including washing dishes and restocking supplies.
  • Have a thorough knowledge of menus, specials, and hotel standards.
  • Perform cashiering functions, closing checks, and end-of-shift paperwork.
  • Participate in opening and closing procedures, side work duties, and station rotation assignments.
  • Answer questions about the hotel, local area attractions, and things to do.
  • Perform other duties as requested by management.

Qualifications

  • Ability to perform job functions with attention to detail, speed, and accuracy.
  • High School diploma or equivalent, and/or experience in a hotel or related field preferred.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
  • Meet the legal age to serve alcoholic beverages and pass a responsible serving course, such as TIPS.
  • Obtain and provide a Food Handlers card, as required by city/county/state.
  • Ability to evaluate and select among alternative courses of action quickly and accurately.
  • Handle stressful situations in a calm, professional manner.
  • Understanding of hotel products and guest services.
  • Ability to communicate professionally, answering phones and speaking with guests and team members.
  • Demonstrate a positive attitude and a desire to serve others.
  • Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
  • Ability to perform numerical operations and read, comprehend, and write simple instructions.
  • Ability to effectively deal with customers and staff, executing high levels of patience, tact, and diplomacy.
  • Willingness to learn new tasks, provide backup and support to other team members, and respond to guests and co-workers in a positive and optimistic manner.

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