Customer Experience Manager

2 weeks ago


Roseland, Indiana, United States Michaels Full time
Job Summary

We are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, leading front-end operations, and driving store recovery standards.

Key Responsibilities
  • Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Ensure all front-end policies and procedures are followed, and achieve key performance indicators (KPIs) and manage team performance.
  • Plan and execute class and in-store events in accordance with Company programs.
  • Lead omnichannel processes and manage shrink and safety programs.
  • Assist with cash reconciliation, bank deposits, inventory processes, and Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
  • Train, observe, and coach the customer experience team to achieve results and support Talent Development.
  • Serve as Manager on Duty (MOD) and interact with others in an accepting and respectful manner.
  • Acknowledge customers, help locate products, and provide solutions.
  • Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
  • Cross-train in Custom Framing selling and production.
Preferred Qualifications
  • Retail management experience preferred.
Work Environment
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Michaels is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals. If you need help performing the essential functions of the job, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).



  • Roseland, New Jersey, United States CoreWeave Full time

    Customer Success Operations ManagerAt CoreWeave, we're seeking a highly skilled Customer Success Operations Manager to drive customer success by leading cross-functional collaboration efforts, managing the tech stack, and developing efficient processes to deliver exceptional customer-centric solutions and service.Key Responsibilities:Lead Program...


  • Roseland, Nebraska, United States CoreWeave Full time

    Customer Success Operations ManagerAt CoreWeave, we're seeking a highly skilled Customer Success Operations Manager to drive customer success by leading cross-functional collaboration efforts, managing the tech stack, and developing efficient processes to deliver exceptional customer-centric solutions and service.Key Responsibilities:Lead Program...


  • Roseland, New Jersey, United States CoreWeave Full time

    Customer Success Operations ManagerAt CoreWeave, we're revolutionizing the AI hyperscaler landscape with our cutting-edge cloud platform. As a Customer Success Operations Manager, you'll play a pivotal role in driving customer success by leading cross-functional collaboration efforts, managing our tech stack, and developing efficient processes to deliver...


  • Roseland, New Jersey, United States CoreWeave Full time

    Customer Success Operations ManagerAt CoreWeave, we're seeking a highly skilled Customer Success Operations Manager to drive customer success by leading cross-functional collaboration efforts, managing the tech stack, and developing efficient processes to deliver exceptional customer-centric solutions and service.Key Responsibilities:Lead Program...


  • Roseland, Nebraska, United States CoreWeave Full time

    Job Title: Customer Success Operations ManagerAt CoreWeave, we're seeking a highly skilled Customer Success Operations Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer success by leading cross-functional collaboration efforts, managing the tech stack, and developing efficient...


  • Roseland, Nebraska, United States CoreWeave Full time

    Job DescriptionCoreWeave is a leading AI Hyperscaler, offering one of the industry's most performant and reliable infrastructure services for building and deploying accelerated computing applications. As we rapidly grow our product portfolio, we are seeking a Lead Product Manager focused on our developer experience to join our team.About the Role:The Lead...


  • Roseland, Nebraska, United States CoreWeave Full time

    Job DescriptionCoreWeave is a leading AI Hyperscaler, delivering a cloud platform of cutting-edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient, and resilient solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers covering...

  • Preschool Chef

    5 days ago


    Roseland, Nebraska, United States The Learning Experience #509 Full time

    Preschool Cook Job DescriptionWe are seeking a dedicated and enthusiastic Preschool Cook to join our team at The Learning Experience #509. As a Preschool Cook, you will play a key role in making a difference in the lives of children, their families, and communities by cooking daily nutritious meals.Responsibilities:Plan, prepare, and cook healthy and...


  • Roseland, New Jersey, United States DISH Full time

    About the RoleWe are seeking a highly motivated and results-driven Retention Account Executive to join our award-winning Inside Sales & Retention team at DISH. As a key member of our team, you will be responsible for selling DISH and Boost Mobile products and services to new and existing customers, providing exceptional customer service, and building...


  • Roseland, New Jersey, United States DISH Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Retention Specialist to join our team at DISH. As a key member of our Inside Sales & Retention team, you will play a critical role in influencing existing and future customer decision-making by selling the value of our products and services using a consultative approach.Key...


  • Roseland, New Jersey, United States DISH Full time

    About the RoleWe are seeking a highly motivated and results-driven Retention Account Executive to join our team at DISH. As a key member of our Inside Sales & Retention team, you will play a critical role in influencing existing and future customer decision-making by selling the value of our products and services using a consultative approach.Key...


  • Roseland, New Jersey, United States DISH Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Retention Specialist to join our team at DISH. As a key member of our Inside Sales & Retention team, you will play a critical role in influencing existing and future customer decision-making by selling the value of our products and services using a consultative approach.Key...


  • Roseland, New Jersey, United States National Guard Employment Network Full time

    Job Title: Retention ExecutiveJoin our team as a Retention Executive and take the first step towards a rewarding career in sales and customer service. As a key member of our Inside Sales & Retention team, you will play a crucial role in influencing existing and future customer decision-making by selling the value of our products and services using a...


  • Roseland, Nebraska, United States DISH Full time

    Position OverviewCompany Background DISH, an EchoStar Company, has been innovating the landscape of connectivity for over four decades. Our extensive operations encompass satellite television services, live streaming, on-demand content, smart home installations, mobile solutions, and the development of America's First Smart Network. Our portfolio includes...


  • Roseland, Nebraska, United States DISH Full time

    Position OverviewCompany Background DISH, a subsidiary of EchoStar, has been at the forefront of connectivity innovation for over four decades. Our diverse portfolio includes satellite television, live streaming, on-demand content, smart home installations, and mobile services, as we strive to create America's First Smart Network. Our brands encompass...


  • Roseland, Nebraska, United States Nexus Technologies Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and versatile individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for identifying customer needs and potential, scheduling appointments, and providing exceptional customer service.Main...

  • Records Supervisor

    1 month ago


    Roseland, United States SourcePro Search, LLC Full time

    We are conducting a search for a Records Supervisor with 2 years of law firm experience and 2 years supervisory/management experience. What You Will Do: As the Records Supervisor, you will play a key role under the guidance of the Director of Operations, overseeing the daily operations of our records team. Your responsibilities include applying your...


  • Roseland, Nebraska, United States Transporation Equipment Network Full time

    About the Account Support ManagerThe Account Support Manager plays a vital role in elevating the customer experience by fostering strong relationships with customers and providing administrative support to the sales team.This hybrid role requires the ability to delegate daily tasks, train sales staff, and contribute to performance discussions.The Account...


  • Roseland, Nebraska, United States Transporation Equipment Network Full time

    About the Account Support Manager RoleThe Account Support Manager plays a vital role in elevating the customer experience by fostering strong relationships with customers and driving sales productivity through administrative support to the sales team.Key ResponsibilitiesDevelop and maintain strong customer relationships by partnering with customers to...

  • Store Manager

    4 weeks ago


    Roseland, Nebraska, United States Monro Inc. Full time

    Job Title: Store ManagerMonro Inc. is seeking a highly motivated and experienced Store Manager to lead our team in delivering exceptional customer service and driving sales growth.Key Responsibilities:Develop and implement sales strategies to achieve sales goals and drive revenue growthLead and manage a team of sales and service professionals to deliver a...