Account Support Manager

5 days ago

Roseland, Nebraska, United States Transporation Equipment Network Full time
About the Account Support Manager Role

The Account Support Manager plays a vital role in elevating the customer experience by fostering strong relationships with customers and driving sales productivity through administrative support to the sales team.

Key Responsibilities
  • Develop and maintain strong customer relationships by partnering with customers to effectively resolve issues via phone, email, and occasional personal visits.
  • Build a clear and compelling narrative that showcases our value proposition for key strategic accounts, as defined by sales leadership.
  • Develop deep knowledge of our company's departments, systems, and processes to assist customers.
  • Customize solutions to help customers grow with our company alongside sales staff.
  • Evaluate customer needs and develop strategies with sales staff to enhance our value proposition.
  • Manage accounts while providing excellent customer service.
  • Grow existing customer base by upselling and cross-selling additional products and services, negotiating service agreement renewals, and controlling inventory.
  • Work with field support to ensure trailers are ready and available for customer/vendor pickup.
  • Create and communicate specific customer reporting.
  • Interface with customers to identify and troubleshoot technical challenges, restoring system functionality in a quality-driven, timely manner.
  • Create and distribute annual client review information.
  • Develop tracking and communication of all upcoming renewals with sales staff.
  • Provide single-source communication between customer and service departments on maintenance-related issues.
  • Spearhead internal initiatives to address operational challenges, improving the service delivery model.
Requirements
  • Bachelor's degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
  • Exhibit a positive attitude, attention to detail, and high sense of urgency.
  • Ability to multi-task and maintain a high level of organization.
  • Excellent verbal and written communication skills.
  • Ability to manage communication between customers and internal departments.
  • Maintain a professional demeanor to adapt to the customers' evolving business needs, disputes, and disagreements.
  • Ability to manage communication between salespeople, marketing, and the sales enablement department.

Transportation Equipment Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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