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Director of Operations

2 months ago

Oakland, California, United States Concentra Full time
Director of Operations

Concentra, a leading healthcare provider, seeks a highly skilled Director of Operations to drive business growth and deliver exceptional patient care.

Key Responsibilities:
  • Lead teams focused on service delivery, driving key business metrics, clinician support, and growing core business.
  • Implement strategy and maintain internal and external relationships across markets to ensure superb patient care, satisfaction, and employer experience.
  • Oversee operational management of all sites within area of responsibility, ensuring 100% G&A and 80% of time spent at sites.
Key Performance Indicators:
  • Monitor key metrics to achieve patient consistency: % MS Referred, Visits per Case, % Therapy SDE, % Seen, PI's, LOS, NPER, TAT, and NPS.
  • Ensure staffing optimization and hold staff accountable to impact workflow and patient experience for all disciplines and sites.
Qualifications:
  • Bachelor's Degree from an accredited college or university.
  • Three or more years of direct management experience.
  • Five or more years of Operations management experience.
  • Healthcare experience preferred.
Core Competencies:
  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
  • Outstanding customer service skills and ability to deal with people in a manner that shows tact and professionalism.
Benefits:
  • 401(k) Retirement Plan with Employer Match.
  • Medical, Vision, Prescription, Telehealth, and Dental Plans.
  • Life and Disability Insurance.
  • Paid Time Off and Extended Illness Days.
  • Colleague Referral Bonus Program.
  • Tuition Reimbursement.
  • Commuter Benefits.
  • Dependent Care Spending Account.
  • Employee Discounts.

Concentra is an Equal Opportunity Employer, including disability/veterans. We are committed to providing a work environment that is inclusive and respectful of all employees.