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Front Desk Representative

2 months ago

Ponte Vedra Beach, Florida, United States McKibbon Hospitality Full time
About the Role

The Front Desk Agent is a key member of our hospitality team, responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities
  • Guest Interaction: Anticipate and respond to guests' needs in a timely and welcoming manner.
  • Room Management: Process guest check-ins, verify registration information, and handle overbooked or 'walked' guests.
  • Communication: Communicate pertinent guest information to designated departments and personnel.
  • Problem-Solving: Resolve guest complaints and ensure guest satisfaction.
  • Knowledge and Training: Maintain a complete knowledge of hotel features, services, and operations, and train with and learn Food and Beverage operations.
Requirements
  • Experience: Previous experience working as a front desk agent or in a similar role.
  • Education: High school diploma or equivalent vocational training certificate.
  • Skills: Proficiency with computers, basic math skills, and the ability to provide excellent customer service.
Ideal Skills and Qualities
  • Communication: Great verbal and written communication skills.
  • Teamwork: The ability to create a fun and supportive working environment.
Perks and Benefits

We value our employees' well-being and offer a comprehensive benefits package, including physical and mental wellness programs, financial and occupational wellness benefits, and personal wellness initiatives.