IT Support Specialist
2 weeks ago
We are seeking a highly skilled and experienced IT Support Specialist to join our team at AHU Technologies Inc. The successful candidate will be responsible for providing top-notch technical support to our clients, ensuring that their IT systems are running smoothly and efficiently.
Key Responsibilities:- Provide technical support to clients via phone, email, and in-person
- Diagnose and resolve technical issues related to hardware, software, and network
- Install and configure computer devices and software
- Document and track technical issues and resolutions
- Collaborate with engineers and developers to troubleshoot complex technical issues
- Provide excellent customer service and support to clients
- Bachelor's degree in IT or related field (4+ years)
- 6+ years of experience in IT support and technical services
- Strong knowledge of Microsoft products and technologies
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- CompTIA A+ certification
- Experience with IT service management tools and software
- Knowledge of cloud computing and virtualization
- Experience with network security and compliance
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