IT Support Specialist

2 weeks ago


Washington, Washington, D.C., United States AHU Technologies Inc Full time
Job Description

We are seeking a highly skilled and experienced IT Support Specialist to join our team at AHU Technologies Inc. The successful candidate will be responsible for providing top-notch technical support to our clients, ensuring that their IT systems are running smoothly and efficiently.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and in-person
  • Diagnose and resolve technical issues related to hardware, software, and network
  • Install and configure computer devices and software
  • Document and track technical issues and resolutions
  • Collaborate with engineers and developers to troubleshoot complex technical issues
  • Provide excellent customer service and support to clients
Requirements:
  • Bachelor's degree in IT or related field (4+ years)
  • 6+ years of experience in IT support and technical services
  • Strong knowledge of Microsoft products and technologies
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Preferred Qualifications:
  • CompTIA A+ certification
  • Experience with IT service management tools and software
  • Knowledge of cloud computing and virtualization
  • Experience with network security and compliance


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