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IT Support Specialist

2 months ago

Washington, Washington, D.C., United States The Phoenix Group Full time
{"title": "IT Support Specialist", "content": "Job Summary

The Phoenix Group is seeking an experienced IT Support Specialist to join our team. As a key member of our IT department, you will provide technical support to our staff, ensuring that our systems and infrastructure are running smoothly and efficiently.

Key Responsibilities
  • Provide first and second line technical support to all staff members.
  • Diagnose and resolve technical issues in a timely and professional manner.
  • Maintain, configure, deploy, and repair computer and printer hardware.
  • Support meeting room and video conference facilities.
  • Track, maintain, and document all support calls.
  • Manage hardware asset inventory and equipment lifecycle.
  • Enforce IT policies and guidelines.
Requirements
  • Minimum of 5 years of relevant experience.
  • Experience with JAMF and SaaS software.
  • Strong understanding of networking concepts and technologies.
  • Excellent documentation and process skills.
  • Exceptional communication and interpersonal skills.
What We Offer

$90,000 - $95,000 USD salary range.

", "lang_code": "en-US"}