Catering Operations Supervisor

2 weeks ago


Mechanicsburg, Pennsylvania, United States Messiah University Full time
Position Overview
As a Catering Operations Supervisor, you will be responsible for managing and facilitating all elements of catered functions, from preparation and setup to service and cleanup.

Your role will involve providing effective leadership, training, and support to catering personnel to uphold standards of safety, sanitation, quality, presentation, and customer satisfaction consistently.

Education Requirements
High School Diploma
Preferred Experience
Minimum of 2 years in the Hospitality, Catering, or Conference sector.
Essential Skills and Attributes
  • Outstanding customer service abilities
  • Proficient in delivering high-quality catering services
  • Strong knowledge of front-of-house operations and meticulous attention to detail
  • Effective leadership and training capabilities
  • Capacity to manage multiple tasks simultaneously
  • Basic proficiency in computer applications (Microsoft Office Suite)
  • Willingness to obtain ServSafe certification within the first year of employment

Special Working Conditions
This role requires the ability to lift, pull, and push up to 50 pounds, as well as the ability to stoop, stand, and walk during setup, service, and breakdown activities. You will need to navigate uneven surfaces and varying weather conditions while pushing carts. Flexibility in working hours, including weekends, is essential.

Essential Responsibilities
1. Supervise the setup, execution, and breakdown of all catering services both on and off campus.
2. Assist in the planning and organization of catering events.
3. Prepare detailed pick sheets for events to ensure proper pre-event preparations.
4. Monitor staffing coverage for events and troubleshoot as necessary.
5. Participate in weekly banquet event order (BEO) and catering department meetings.
6. Lead training and mentorship programs for student staff under the guidance of the Catering Assistant Manager.
7. Oversee student staff, ensuring adherence to proper attire and performance of assigned duties.
8. Supervise and assist with the catering cleaning schedule and related tasks.
9. Ensure effective communication with culinary staff regarding service times, dietary needs, and any changes prior to or during events.
10. Assign specific roles to service staff for larger events.
11. Conduct pre-service meetings for significant events to clarify details and staff assignments.
12. Provide constructive feedback to the Catering Manager and Assistant Manager to enhance catering operations.
13. Offer administrative support to the Catering Manager as needed.
14. Assist in maintaining the Standard Operating Procedures (SOP) manual to reflect evolving catering requirements.
15. Update BEOs to incorporate the latest changes.
16. Keep accurate inventory records for all front-of-house equipment, linens, and service ware.
17. Monitor food handling, quality, sanitation, and portion control standards for all prepared and presented items.
18. Maintain a reliable and consistent attendance record.



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