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Catering Operations Supervisor

2 months ago

Mechanicsburg, Pennsylvania, United States Messiah University Full time
Position Overview
As a Catering Operations Supervisor, you will manage and support all facets of catered events, from preparation and setup to service, breakdown, and cleanup.

Your role will involve providing consistent leadership, training, and support to catering staff, ensuring adherence to standards for safety, sanitation, quality, presentation, and customer satisfaction at all times.

Education Requirements
High School Diploma
Experience Requirements
Minimum of 2 years in the Hospitality, Catering, or Conference industry.
Essential Skills and Characteristics
  • Exceptional customer service abilities
  • Proficiency in serving upscale catering events
  • Understanding of front-of-house operations, with a keen eye for detail
  • Strong leadership and training capabilities
  • Ability to manage multiple tasks effectively
  • Basic computer proficiency (Microsoft Office Suite)
  • Must obtain ServSafe certification within 12 months of employment

Special Working Conditions
Must be able to lift, pull, and push up to 50 pounds, and perform duties involving stooping, standing, and walking during setup, teardown, and service. Ability to navigate uneven surfaces in various weather conditions is required. Flexibility to work varying hours, including weekends, is essential.

This position is crucial; employees providing essential services must report to work as scheduled during emergencies or delays.

Driving Requirements
This role involves operating a vehicle owned or leased by the institution, requiring a valid driver's license and adherence to all relevant policies.

Key Responsibilities
1. Supervise the setup, execution, and breakdown of all catering services.
2. Assist in the planning and development of catering events.
3. Prepare pick sheets for events to ensure proper pre-event organization.
4. Monitor scheduling coverage for events and troubleshoot as necessary.
5. Participate in weekly banquet event order (BEO) and catering department meetings.
6. Implement training and shadowing programs for student staff under the guidance of the Catering Assistant Manager.
7. Oversee student staff, ensuring adherence to proper attire and task completion.
8. Supervise the catering cleaning schedule and related duties.
9. Ensure effective communication with culinary staff regarding service times, dietary needs, and any changes.
10. Develop specific assignments for service staff during large events.
11. Conduct pre-service meetings for large events to clarify details and staff roles.
12. Provide feedback to the Catering Manager and Assistant Manager for departmental improvements.
13. Assist the Catering Manager with administrative tasks as needed.
14. Help maintain the SOP book to reflect evolving catering needs.
15. Adjust BEOs to incorporate the latest changes.
16. Keep inventory records for all front-of-house equipment, linens, and service ware.
17. Monitor food handling, quality, sanitation, and portion control across all service areas.
18. Maintain consistent and reliable attendance.