Service Coordinator

1 week ago

San Diego, California, United States Liberty Military Housing Full time
Job Description

At Liberty Military Housing, we're committed to providing military families with comfortable, well-maintained homes in inviting communities across the United States. As a Service Coordinator, you'll play a crucial role in ensuring our residents receive exceptional service and support.

Responsibilities:

  • Schedule and conduct home inspections for move-in and move-out processes.
  • Assist with ordering and scheduling vendor services.
  • Maintain and monitor make-ready boards to ensure timely completion of work orders.
  • Work with the maintenance team to assign and schedule service requests.
  • Provide residents with charges related to move-out and final inspection results.
  • Create purchase orders for vendor maintenance services and products.
  • Generate work orders for make-readies and other maintenance service requests.
  • Assist with closing work orders and tickets.
  • Schedule and monitor water intrusion, communicating with residents and following up on 3-day notices.
  • Follow up with residents after services are rendered.
  • Promote positive resident relations by responding to concerns and requests in a timely manner.
  • Address customer service concerns from Satisfacts surveys.
  • Assist with maintaining systems and logs, including Keytrak, pest control, and vendor/product logs.
  • Perform administrative and computer tasks, including email communications and data entry.
  • Assist with distributing correspondence and notices related to maintenance services.
  • Participate in property walks and inspections to ensure community maintenance standards are met.

Qualifications:

  • 1-2 years' experience in residential property management or customer service.
  • Prior work with vendors or ordering services preferred.
  • Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, and other software applications.
  • Effective communication and interaction with customers, vendors, management, and coworkers.
  • Strong service and interpersonal skills.
  • Ability to work in a fast-paced environment, multi-task, prioritize, and complete assigned duties.
  • Must possess a positive and professional demeanor in all interactions.
  • Ability to operate a motor vehicle (valid license required).
  • Must be available to work a flexible schedule, including weekends, off-hours, and emergencies.
  • Knowledge of OSHA laws and regulations.
  • Ability to travel to other regional locations for work, training, meetings, and other work-related activities.

What We Provide:

  • Medical/Dental/Vision Insurance*
  • Life and AD&D Insurance
  • 401k Retirement Plan w/company match
  • Employee Stock Ownership plan
  • Incentive Bonus Program
  • 10 Paid holidays per year
  • 40 hours Paid Sick Leave per year**
  • 80 hours Paid Vacation per year**

Medical/Dental/Vision insurance eligible after 30 days of full-time employment.

**Vacation and sick time are based on the employee's hire date.

Pay Range: $28.00 hourly

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