Clinical Assistant

3 days ago


Pineville, Louisiana, United States Group Management Services Full time
Clinical Assistant Job Description

Carolina's Hometown Respiratory is seeking a full-time Clinical Assistant for our Pineville, NC location.

Key Responsibilities:
  • Schedule customers for appointments related to Positive Airway Pressure (PAP) therapy devices.
  • Meet with customers to instruct on the function, use, and maintenance of PAP therapy devices and supplies.
  • Implement the Company Mission and train new Clinical Assistants.
  • Interact with customers via phone, mail, email, and fax.
  • Perform advanced file maintenance in customer records and information.
  • Deliveries, pick-ups, discontinuances, maintenances, or service calls.
  • Educate referral sources on required documentation for coverage of ordered equipment and services.
  • Speak with dissatisfied customers and coordinate the correction of complaints.
  • Maintain logs of compliant and non-compliant PAP users to direct necessary action of clinical staff.
  • Communicate with referral offices and Account Executives on PAP users' status and required documentation.
  • Perform downloads of PAP users' equipment.
  • Contact customers to arrange delivery of settings-change media, oximeters, and supplies.
  • Compile PAP users' data for billing purposes.
  • Utilize data management systems to store, retrieve, and prompt procurement of PAP users' data.
  • Conduct research and compile statistical reports.
Requirements:
  • High School diploma or GED.
  • One to three months related experience or training.
  • Clean drug screen and background check.
Benefits:
  • Pay: Starting at $16-$19 per hour.
  • Group Health.
  • Dental and Vision.
  • Basic and Voluntary Life & AD&D Insurance.
  • Paid Vacations.
  • Paid Holidays.
  • 48 flex hours/year.
  • Company Party and appreciation dinners.
  • Matched 401(k) Retirement plan.

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